Business Administration Apprentice
NFU Mutual - Vale of York, Leeds & Harrogate Agency
THIRSK (YO7 3NY)
Closes in 13 days (Friday 20 November 2026 at 11:59pm)
Posted on 6 November 2026
Contents
Summary
This is an exciting opportunity to join Palmer, Dawson, Cliff & Readman, an established NFU Mutual agency in Thirsk. We are seeking an enthusiastic, organised apprentice to join our friendly team, gain valuable experience in insurance and administration, and work towards a Level 3 Business Administrator qualification.
- Wage
-
£18,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9am - 5pm with 30 minutes lunch break
37 hours 30 minutes a week
- Start date
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Monday 30 November 2026
- Duration
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1 year 4 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Vale of York, Leeds & Harrogate Agency.
About the role:
The day to day role involves:
- Supporting the agency team with day to day administration processes
- Assisting with renewal document generation and distribution
- Taking responsibility for the daily post – both inbound and outbound
- Creation of document packs for agents’ appointments
- Assisting the agency accounts team with some outbound calling
- Filing, record keeping, photocopying and distribution of relevant documents
- Support to other members of the team as and when required
- Using Microsoft Packages, in particular, Word and Excel
- Inputting data onto internal systems with a high level of accuracy
- Dealing with requests for information
- Basic administration of client records
- Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas of health & safety, equal opportunities, and confidentiality
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.
Where you'll work
UNIT 6 & 7 CONCEPT COURT
ALLENDALE ROAD
THIRSK INDUSTRIAL PARK
THIRSK
YO7 3NY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
C.M.S. VOCATIONAL TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:
- Level 3 Business Administrator Apprenticeship Standard
- You will also develop the skills, knowledge and behaviours required to work within an office environment
- This apprenticeship is delivered in the workplace, and 20% of your working time will be dedicated towards training and learning new skills
- You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
- Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence and professional discussions
- All evidence will be logged to your electronic portfolio
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Outgoing and Resilient
Other requirements
Ensure you can travel to the workplace on a daily basis.
About this employer
Palmer, Dawson, Cliff & Readman is a well-established NFU Mutual agency based in Thirsk, North Yorkshire. The agency provides a wide range of insurance services to individuals, farmers and businesses across the local area. As part of the trusted NFU Mutual network, the team prides itself on delivering a friendly, professional and personal service, building long-lasting relationships with customers and offering insurance solutions tailored to their needs.
https://www.nfumutual.co.uk/agent-offices/vale-of-york (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
For the right candidate, there will be opportunities to further develop their product knowledge and work towards Chartered Insurance Institute (CII) qualifications upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
C.M.S. VOCATIONAL TRAINING LIMITED
Katrina Clarke
katrina.clarke@cmsvoc.co.uk
01924 470477
The reference code for this apprenticeship is VAC2000062559.
Apply now
Closes in 13 days (Friday 20 November 2026 at 11:59pm)