Digital Response Apprentice
CREDIT RESOURCE SOLUTIONS LTD
HALIFAX (HX3 5AX)
Closes in 27 days (Tuesday 1 December 2026 at 11:59pm)
Posted on 4 November 2026
Contents
Summary
Support customers by listening to their individual needs and understand their circumstances, helping to identify the most appropriate solutions. This could include setting up manageable repayment plans, referring them to free debt advise services or supporting them through the dispute resolution process.
- Wage
-
£24,784 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, between 8.00am - 6.00pm & every alternative Saturday between 9.30am - 12.30pm.
37 hours 30 minutes a week
- Start date
-
Monday 7 December 2026
- Duration
-
1 year 5 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Responding to customer enquiries through email, WhatsApp, webchat and conversational SMS.
- Communicating with customers and third parties in a professional, clear and helpful manner.
- Understanding customers' individual circumstances and identifying appropriate solutions.
- Supporting customers in negotiating manageable repayment arrangements through digital channels.
- Handling customer and client enquiries efficiently and effectively.
- Processing and responding to incoming customer correspondence.
- Recognising when customers may be experiencing financial difficulties and ensuring they receive appropriate support and guidance.
- Following regulatory and compliance requirements to ensure customers are treated fairly.
- Working towards individual performance targets while maintaining high standards of customer service.
Where you'll work
CREDIT RESOURCE SOLUTIONS
G MILL
DEAN CLOUGH MILLS
HALIFAX
HX3 5AX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INTEC BUSINESS COLLEGES LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Customer Service Practitioner Level 2 Apprentice Standard
- End Point Assessment
- Level 2 Functional Skills in English & maths if required
- Training will be delivered with a blend of online & onsite assessor visits every 4 - 6 weeks
Requirements
Desirable qualifications
GCSE in:
- English (grade A* - C / 9 - 4)
- Maths (grade A* - C / 9 - 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Customer care skills
- Excellent Communication Skills
- Strong IT Skills
- Confident using IT Systems
- Conscientious and hard working
- Excellent Team Player
- Self Motivated
- Can work independently
- Can work as part of a team
- Excellent verbal communication
- Fast paced environment
- Motivated to achieve targets
- Strong customer focus
- Genuine desire to help people
- Good attention to detail
- Positive approach to work
- Ability to manage work load
- Strong C/Service skills
Other requirements
- This role is office based - Hybrid working is not available
- Free hot drinks machine
- Employee wellness scheme
- Employee perks package, via 'Perk box'
- Opportunities for professional development & career advancement
- Collaborative and dynamic work environment
About this employer
CRS are an award winning, innovative UK Debt Collection Agency who work on behalf of some of the largest UK financial services companies. We differentiate ourselves within the marketplace by having unparalleled technology, systems and people. Due to continuous growth, we are looking for excellent people to join our team
CRS has achieved a Silver Investors in People Award - We invest in apprentices.
https://creditresourcesolutions.co.uk (opens in new tab)
Company benefits
- Enhanced employers pension contributions & maternity & paternity leaves
- A paid day off for your birthday
- Free breakfast on a Monday & Friday
- Free onsite parking
- Bonus scheme
- 5% employee pension contributions
- Access to Employee Assistance programme
- Employee perks package, via 'Perk box'
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Career progression includes Team Leader and Team Management Progression on successful completion of the apprenticeship
- Permanent position
Ask a question
The contact for this apprenticeship is:
INTEC BUSINESS COLLEGES LIMITED
Tracey North
tracey.north@intecbusinesscolleges.co.uk
07580997408
The reference code for this apprenticeship is VAC2000062427.
Apply now
Closes in 27 days (Tuesday 1 December 2026 at 11:59pm)