Customer Service Recoveries Apprentice

CREDIT RESOURCE SOLUTIONS LTD

HALIFAX (HX3 5AX)

Closes in 27 days (Tuesday 1 December 2026 at 11:59pm)

Posted on 4 November 2026

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Summary

If you are passionate about customer service, and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities.

Wage

£24,784 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm. Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday).

37 hours 30 minutes a week

Start date

Monday 7 December 2026

Duration

1 year 5 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

CRS is an award-winning, innovative UK Debt Collection Agency who works on behalf of some of the largest UK financial insurance and utility companies. CRS has achieved a Silver Investors in People Award - We invest in apprentices.

Your duties and responsibilities include:

  • Handling inbound customer enquiries and delivering a professional, friendly and helpful service
  • Taking ownership of customer queries and working towards positive outcomes
  • Listening carefully to customers to understand their individual circumstances and needs
  • Exploring appropriate solutions and negotiating suitable arrangements where required
  • Investigating and resolving customer queries, identifying opportunities to put things right
  • Supporting customers who may be experiencing financial difficulties with understanding and empathy
  • Maintaining high standards of customer service while working in a fast-paced contact centre environment
  • Working collaboratively with colleagues to achieve team objectives and deliver excellent customer experiences
  • Following company procedures and regulatory requirements
  • Continuously developing your knowledge and skills to improve the service provided to customers

Where you'll work

CREDIT RESOURCE SOLUTIONS
G MILL
DEAN CLOUGH MILLS
HALIFAX
HX3 5AX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • End Point Assessment
  • Level 2 Functional Skills in maths and English if required
  • Delivery method and location of training to be confirmed

Requirements

Desirable qualifications

GCSE in:

  • English (grade A* - C / 9 - 4)
  • Maths (grade A* - C / 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Confident telephone manner
  • Excellent listening skills
  • Good problem solver
  • Dedicated
  • Hard working
  • Confident individual
  • Team player
  • Enthusiastic & self motivated
  • Able to work in a busy role
  • Remain calm under pressure
  • Flexible & Proactive
  • Call Centre experience
  • Very strong C/Service Skills
  • Strong work ethic
  • Strong communication skills
  • Excellent attention to detail
  • Ability to solve problems
  • Professional under pressure
  • Willingness to learn

Other requirements

  • The role offers an uncapped bonus scheme 5% employee pension contributions
  • Breakfast provided twice a week
  • Free onsite parking
  • Access to Employee Assistance Programme
  • Given a day off on your birthday
  • Role is office based - Hybrid working is not available

About this employer

CRS are an award winning, innovative UK Debt Collection Agency who work on behalf of some of the largest UK financial services companies. We differentiate ourselves within the marketplace by having unparalleled technology, systems and people. Due to continuous growth, we are looking for excellent people to join our team. Credit Resource Solutions Ltd have achieved an Investors in People Award - We invest in apprentices Silver Award

https://creditresourcesolutions.co.uk (opens in new tab)

Company benefits

  • Competitive annual salary
  • Enhanced employer pension contributions
  • Enhanced maternity and paternity benefits
  • An additional paid day off for your birthday
  • Free breakfast every Monday and Friday
  • Free onsite parking
  • Company bonus scheme
  • Employee Assistance Programme
  • Access to exclusive employee discounts and offers through Perkbox

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Career progression includes Team Leader and Team Management
  • Progression may be available to the right candidate on successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Tracey North

tracey.north@intecbusinesscolleges.co.uk

+447580997408

The reference code for this apprenticeship is VAC2000062415.

Apply now

Closes in 27 days (Tuesday 1 December 2026 at 11:59pm)