Ref: CS01 Customer Service and hospitality Apprentice at The Three Sisters Penwortham

The Three Sisters Penwortham

PRESTON (PR1 0ED)

Closes in 24 days (Friday 27 November 2026 at 11:59pm)

Posted on 3 November 2026

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Summary

  • Here at Three Sisters Coffee Roasters we believe that great coffee and delicious food can be a catalyst for good. We are building a business that treats people well in spaces where families and friendship groups alike can create happy memories and communities can gather and grow.
Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Tuesday - Saturday 10.45am - 5.30pm - Three Sisters would look to agree a regular pattern during the recruitment process.

35 hours a week

Start date

Tuesday 1 December 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Take food orders and serve food to customers
  • Maintain a clean and organised work area, including coffee machines, equipment, and front-of-house areas
  • Clear and clean tables promptly, ensuring a welcoming environment for our valued customers
  • Engage with customers, providing recommendations and answering any questions they may have about our coffee offerings and food menu
  • Supporting the preparations of food
  • Uphold high standards of customer service, ensuring every customer leaves satisfied and eager to return
  • Collaborate with team members to ensure efficient operations and smooth service
  • Handling complaints or resolving customer problems
  • Collecting and acting on customer feedback
  • Using systems to process orders, payments or customer information
  • Following data protection rules (GDPR) and relevant legislation

Where you'll work

44 KINGSWAY
PENWORTHAM
PRESTON
PR1 0ED

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RUNSHAW COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • GCSE English (grade A*-C/Grade 9-4 Equivalent)
  • GCSE Maths (grade A*-C/Grade 9-4 Equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Creative
  • Initiative
  • Patience

About this employer

  • Here at Three Sisters Coffee Roasters we believe that great coffee and delicious food can be a catalyst for good. We are building a business that treats people well in spaces where families and friendship groups alike can create happy memories and communities can gather and grow.

    We’re looking for someone who wants a career in hospitality and is passionate about speciality coffee.
    If this sounds like you and we sound like the type of place you’d like to work, then we want to hear from you!

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • We would actively support successful applications in further training including courses via the Specialty Coffee Association.

Ask a question

The contact for this apprenticeship is:

RUNSHAW COLLEGE

Tyler Gunson

gunson.t@runshaw.ac.uk

The reference code for this apprenticeship is VAC2000062283.

Apply now

Closes in 24 days (Friday 27 November 2026 at 11:59pm)