IT Assistant Apprentice

BATTERIES AND SOLAR LTD

PLYMOUTH (PL6 8LH)

Closes in 13 days (Monday 16 November 2026 at 11:59pm)

Posted on 3 November 2026

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Summary

Looking for a friendly, organised and technically minded individual to join the team and provide first-line support across the business.

This is a varied, hands-on role involving IT troubleshooting, website maintenance, basic systems administration and assistance with IT projects.

This is an entry-level IT position.

Wage

£27,500 a year

Minimum wage rates (opens in new tab)

  • Opportunities for salary progression as experience and responsibilities develop.
Training course
Information communications technician (level 3)
Hours
Monday to Friday, 08:30 to 17:30. One Saturday morning, every 3rd week (09:00 to 13:00).

40 hours a week

Start date

Monday 11 January 2027

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Some tasks include:

  • Act as the first point of contact for day-to-day IT queries and issues.
  • Troubleshoot and resolve common computer, software, printer and connectivity problems.
  • Help maintain and improve the company website.
  • Provide basic user support for internal business systems, including ERP platform (Odoo).
  • Help maintain IT equipment records, system documentation and internal procedures.
  • Support the introduction of new software, hardware and IT equipment.

Where you'll work

61 ST. MODWEN ROAD
PLYMOUTH
PL6 8LH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY COLLEGE PLYMOUTH

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Apprenticeship training will take place primarily in the workplace, but with occasional college attendance.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 / C)
  • Maths (grade 4 / C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this employer

Batteries & Solar is a growing UK business specialising in batteries, solar power, and off-grid electrical solutions. We supply products to both trade and retail customers, supporting industries including leisure vehicles, marine, automotive and renewable energy.

https://www.batteriesandsolar.co.uk/?srsltid=AYCX9vIJt2gCkb8qCPicTKQPubcblmsBJ_Gwu7ZSoZ5tAMqofdp1Qve (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Opportunity for continued employment contingent on successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE PLYMOUTH

The reference code for this apprenticeship is VAC2000062014.

Apply now

Closes in 13 days (Monday 16 November 2026 at 11:59pm)