Information Communication Technician -Level 3 Apprentice
The Oldham College
Greater Manchester (OL9 6AA)
Closes in 23 days (Friday 27 November 2026 at 11:59pm)
Posted on 2 November 2026
Contents
Summary
The Apprentice ICT Technician is an important part of the ICT team. A proactive and planned approach is essential to ensure the ICT infrastructure enables the College to work to optimum effect. It is essential that the College is at the forefront of efficient and effective systems which contribute to the vision of raising achievement through ICT.
- Wage
-
£14,976 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
36 hours a week
- Start date
-
Tuesday 5 January 2027
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Apprentice ICT Technician will gain knowledge in and be responsible for the following:
- Installing and maintaining computer hardware, laptops, AV equipment and peripherals
- Maintain an up to date inventory of ICT equipment
- Assist with the expansion of the Colleges network infrastructure including switches, cabling and wireless network equipment
- Routine administration including data backups
- Software installation, maintenance and upgrading in line with the Colleges development policy
- To keep abreast of technological developments and encourage the use of ICT at all levels
- To support staff and students with the set-up and preparation of ICT equipment around the academy
- Maintain stocks of spare parts and consumable items, including printer consumables
- In-class support where appropriate
- Carry out any other duties assigned by the IT Support team as and when required
Where you'll work
Rochdale Road
Oldham
Greater Manchester
OL9 6AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE OLDHAM COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- Information Communication Technician - Level 3
- Off the job training will take place at Oldham College one day a week
Requirements
Essential qualifications
GCSE in:
BTEC in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- PC Based IT applications
- Web Based IT applications
Other requirements
This job description is a summary of the key areas of responsibility. It is not a definitive list. You are required to work flexibly to meet the needs of the service and along with your line manager, make suggestions to vary the scope and application of your responsibilities within a reasonable framework appropriate to this level of post.
To ensure that equal opportunities is promoted and developed in all areas of responsibility. To be responsible for promoting and safeguarding the welfare of children, young persons and/or vulnerable adults for whom you are responsible or come into contact with as part of your role. You will be expected to share the College’s commitment in this respect.
To enable learners to express their views ‘in all matters affecting them’ either directly or through appropriate representation. To promote and provide excellent customer service internally and externally in all areas of the role.
About this employer
Oldham College is fully prepared to meet the significant economic and educational challenges which face us over the next five to ten years. We have won a clutch of national awards in the past year. We are also shortlisted for the prestigious FE College of the Year accolade at the TES Awards in October 2020 because we’ve shown excellence in delivering a high-quality curriculum with brilliant outcomes for learners. Across all our services there is also a very clear understanding about our purpose, role and remit, and the contribution that we can and should make to national and local economic and educational outcomes.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Next level of apprenticeship, or permanent employment.
Ask a question
The contact for this apprenticeship is:
THE OLDHAM COLLEGE
Deborah Wynn
deborah.wynn@oldham.ac.uk
0161 785 3586
The reference code for this apprenticeship is VAC2000061856.
Apply now
Closes in 23 days (Friday 27 November 2026 at 11:59pm)