Business Administration Apprentice
THORNDENE LIMITED
KENT (CT15 7HZ)
Closes in 27 days (Monday 30 November 2026 at 11:59pm)
Posted on 2 November 2026
Contents
Summary
You will support the day-to-day administration of THORNDENE LTD’s residential care home .You will develop practical skills in record keeping, data entry, digital systems, communication and office organisation, helping ensure administrative processes run efficiently and colleagues can access accurate information to support residents.
- Wage
-
£14,400 a year
- Training course
- Business administrator (level 3)
- Hours
-
Mon-Fri 9am to 3pm.
30 hours a week
- Start date
-
Tuesday 1 December 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Maintain accurate administrative records and organise documents in line with confidentiality and data protection requirements.
- Carry out data entry, routine clerical tasks and general office administration.
- Use Microsoft Office, Google Workspace and other relevant digital systems to prepare and manage documents and records.
- Handle telephone enquiries professionally and direct requests to the appropriate colleagues.
- Organise workloads, prioritise tasks and support the smooth running of office processes.
- Assist with routine financial administration, such as invoices and expenses, where required.
- Work collaboratively with the residential care team and apply apprenticeship learning to improve administrative efficiency.
Where you'll work
CANTERBURY ROAD
SWINGFIELD
DOVER
KENT
CT15 7HZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NATIONAL UPSKILL LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Your Business Administration Apprenticeship training will be delivered online through monthly workshops. You will have an allocated tutor to guide you through the journey.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Math (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
A full DBS will be required.
About this employer
Thorndene strongly believes that everyone should have the freedom to choose how they want to receive care and support, providing opportunities to live life as fully and independently as possible.
Ours isn't a formulaic approach to care. It's much more personal than that. Ours is a philosophy of person centered planning and provides a holistic approach, to support individuals in their health, well-being and social needs.
Every resident has a Key Worker and Co-Key Worker who are responsible for their day to day life.
http://www.thorndene.com (opens in new tab)
Company benefits
- Pension (if applicable)
- On-site parking
- Life Insurance
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The business is looking to make a permanent role on completion of the apprenticeship. This will be discussed if the business is in a financial position to do so at the time.
Ask a question
The contact for this apprenticeship is:
NATIONAL UPSKILL LIMITED
Mark Guiver
mark.guiver@nationalupskill.co.uk
The reference code for this apprenticeship is VAC2000061566.
Apply now
Closes in 27 days (Monday 30 November 2026 at 11:59pm)