Apprentice crew member
Hyndburn Borough Council
Accrington, Lancashire
Closes in 15 days (Thursday 12 November 2026 at 11:59pm)
Posted on 28 October 2026
Contents
Summary
Hyndburn Borough Council are recruiting crew members to work in the Town Hall/Market Hall food courts. Candidates will learn all aspects of the job role and be employed by Hyndburn Borough Council.
- Wage
-
£27,128.40 a year
- Training course
- Food and beverage team member (level 2)
- Hours
-
Hours will vary dependant on business needs. There may be some weekend and evening working involved. Hyndburn Borough Council would prefer if candidates were available to start work from 14-11-26 but this will not affect applications.
37 hours a week
- Start date
-
Monday 30 November 2026
- Duration
-
1 year
- Positions available
-
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Serve customers at the bar, including serving drinks, handling cash and card transactions,
operating the till and reconciling floats. - Serve alcohol responsibly and in line with the premises licence and the Licensing Act 2003, including age verification (Challenge 25) and refusing service where appropriate, reporting concerns to the Duty Manager.
- Support cellar operations including changing barrels and line cleaning under the
supervision of the Duty Manager. - Collect glasses, wash glassware and maintain cleanliness of the bar, seating areas and
public spaces. - Serve food and beverages, ensuring excellent customer care, efficient service and the
accurate communication of allergen and ingredient information to customers. - Assist with event setup and breakdown including furniture, staging, sound equipment,
decorations and signage. - Support front-of-house operations during events including ticketing, meet-and-greet,
crowd management, stewarding and visitor information. - Work with performers, artists, sound engineers and event organisers to ensure smooth,
safe delivery, and support sound, lighting and technical requirements as needed. - Assist in the kitchen with food preparation, plating, garnishing and basic cooking tasks as
required by the Sous Chef, maintaining food hygiene and allergen-handling standards. - Support pot wash and dishwashing operations, and assist with stock rotation, deliveries
and cleaning of kitchen equipment ensuring kitchen hygiene standards are maintained. - Maintain cleanliness and housekeeping across all areas of the market, including toilets,
public areas, back-of-house, trader stalls and event spaces. - Support trader relations by providing information to visitors, assisting traders with
operational queries and helping to create a positive trading environment. - Perform cash handling and basic financial duties (such as till operation) in accordance
with Council procedures. - Support security and safety protocols, including emergency and evacuation procedures,
and report incidents, accidents, hazards and concerns to the Duty Manager promptly. - Undertake general venue duties including cleaning, pot wash, glass collecting and any
other tasks required to maintain operations. - Participate actively in training, apprenticeship programmes (where relevant) and
continuous professional development to build skills across bar, kitchen, events and general duties. - Support and share knowledge with less experienced team members, apprentices and
work experience placements, encouraging high standards in a supportive, nonsupervisory
capacity. - Work flexibly across all areas of the Market and at Accrington Town Hall as the portfolio expands.
- Undertake such other duties as may be reasonably required, commensurate with the grade and scope of the post.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Town Hall, Blackburn Road, Accrington, BB5 1LA
- Scaitcliffe House, Ormerod Street, Accrington, Lancashire, BB5 0PF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NORTH LANCS. TRAINING GROUP C.I.C.
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
- Training will predominantly be Work based learning-in the workplace.
- Some Online learning will also take place.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Food Hygiene in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Number skills
- Team working
- Physical fitness
About this employer
Hyndburn Borough Council is at the forefront of an incredible transformation. The borough, comprising of Accrington and the surrounding market towns, is currently experiencing unprecedented levels of regeneration that is delivering real and substantial improvements to our quality of life.
As the borough flourishes, so does our dedication to providing local services that make a real difference to the lives of our residents, whom we are proud to serve.
https://www.hyndburnbc.gov.uk/ (opens in new tab)
Company benefits
- 25 days holiday per annum with an additional 2 after 1 years service and 5 days extra after 5 years continuous service. 8 days bank holidays.
- Pensions scheme
- Continuous learning and development.
- 24/7 Employee Assistance Programme.
- Leave (holiday) purchase scheme.
- Reduced leisure membership.
- Access to discounts.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Dependent on successful completion, apprentices may be able to apply for roles across the Council and progress within their departments.
Ask a question
The contact for this apprenticeship is:
NORTH LANCS. TRAINING GROUP C.I.C.
Recruitment
recruitment@nltg.co.uk
The reference code for this apprenticeship is VAC2000061504.
Apply now
Closes in 15 days (Thursday 12 November 2026 at 11:59pm)