Apprentice Office Administrator
OLIVE LEAF HEALTH & HOMECARE
Bristol (BS32 4QW)
Closes in 15 days (Thursday 12 November 2026 at 11:59pm)
Posted on 27 October 2026
Contents
Summary
The apprentice office administrator keeps the office running acting on daily concerns, handling client contact, making referrals, managing training records, and keeping folders and stock up to date. Much of the daily work arrives from the on-call team, who pass on concerns, referrals and orders for the office administrator to complete.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Exact hours will be agreed between the apprentice and their manager.
37 hours a week
- Start date
-
Monday 7 December 2026
- Duration
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1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities you will be trained and supported to complete:
- Manage emails, phone calls and general enquiries.
- Maintain accurate client, staff and office records.
- Process referrals and liaise with healthcare professionals and external agencies.
- Support staff onboarding, training administration and record keeping.
- Update systems and ensure documentation is completed accurately.
- Order and manage office supplies, PPE and equipment.
- Assist with complaints, safeguarding and compliance administration.
- Support the organisation of meetings, events and staff communications.
- Prepare documents, reports and other administrative materials.
- Provide general administrative support to ensure the smooth running of the office.
Where you'll work
Laurel House
Brotherswood Court, Great Park Road, Bradley Stoke
Bristol
BS32 4QW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will attend the Filton Campus of SGS College on a block release basis.
More training information
You will also complete the Business Administration Diploma alongside your apprenticeship.
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
You will be required to pass a Disclosure and Barring Service (DBS) check.
About this employer
Olive Leaf Healthcare is a Bristol-based care provider delivering high-quality home care and supported living services to people within the local community.
As a growing healthcare organisation, Olive Leaf Healthcare is committed to developing its staff and creating opportunities for career progression within the care and business support sectors.
The organisation has a dedicated team of care and support professionals who work closely with service users, families and healthcare partners to ensure the highest standards of care. Olive Leaf Healthcare offers a 24-hour support service and is rated Good by the Care Quality Commission (CQC)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
You will be supported with progression opportunities within the organisation upon successful completion of your apprenticeship, subject to business needs and vacancies being available.
Achieving a Business Administrator Level 3 qualification can open pathways into a range of roles, including:
Office Administrator
Business Administrator
Executive Assistant
Team Administrator
Reception or Front-of-House Coordinator
HR Administrator
Finance Administrator
Customer Service Coordinator
Operations Administrator
Office Manager (with further experience)
The qualification also provides a strong foundation for further professional development and higher-level apprenticeships.
Ask a question
The contact for this apprenticeship is:
SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE
Elaine Baillie
Elaine.baillie@sgscol.ac.uk
The reference code for this apprenticeship is VAC2000061038.
Apply now
Closes in 15 days (Thursday 12 November 2026 at 11:59pm)