Junior Administrator Apprentice

G PHILLIPS HEATING AND SOLAR SERVICES LTD

Ashington (NE63 8PY)

Closes in 18 days (Friday 13 November 2026 at 11:59pm)

Posted on 26 October 2026

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Summary

We are looking for an organised office junior to support our team. You’ll work closely with experienced colleagues helping with routine tasks.

• Wage:

  £16,640 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: 9 am-5 pm Monday to Friday with 1 hour lunch break

  40 hours a week

• Start date:

  Monday 16 November 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Answering incoming calls.
• Booking in service appointments.
• Supporting team members with scheduling.
• Help maintain a positive, organised and people focused office environment.
• Assist with day-to-day administration.

Where you'll work

Cortech House
Ellington Terrace
Ashington
NE63 8PY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF SUNDERLAND COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

All training will be completed in the work place.

Requirements

Essential qualifications

GCSE in:

• English (grade 4-9)
• Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative

About this employer

Founded over 40 years ago by George Phillips, the company started life as a humble family business providing gas and heating support to customers across Northumberland.

However, under the guidance of managing director, Gary Phillips – son of George - our company has grown rapidly, expanding into new markets and securing customers across the North East.

Over the last few years, the growing demand for solar energy in particular has led to us expanding our offering to include solar support, opening an entirely new revenue stream for the business and helping to increase its customer base.

This has led to the company expanding its vehicle fleet and recruiting its third generation members of the Phillips family – Gary’s sons, Jack and Joe who join wife Nicola in the business.

https://gphillipsheating.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

To be discussed with the successful applicant.

Ask a question

The contact for this apprenticeship is:

CITY OF SUNDERLAND COLLEGE

The reference code for this apprenticeship is VAC2000060975.

Apply now

Closes in 18 days (Friday 13 November 2026 at 11:59pm)