Business Administration Apprentice
CLASSIC LIFTS LTD
Dorset (BH23 5ET)
Closes on Monday 30 November 2026
Posted on 26 October 2026
Contents
Summary
Join our team as an Administration Apprentice and gain valuable experience in a busy branch office. You will develop customer service, communication and IT skills while supporting colleagues, customers and field engineers. This a varied role and future opportunities within the company will be available to start your career.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Paid on a monthly basis on 10th of month for working previous month
- Training course
- Business administrator (level 3)
- Hours
-
Mon-Fri 0830 - 1700
40 hours a week
- Start date
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Thursday 7 January 2027
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The apprentice will support the branch’s daily administrative activities, working closely with office colleagues, customers and field engineers by telephone and email. Duties will include responding to customer enquiries, booking maintenance visits, processing emergency callouts and reactive breakdowns. Downloading and uploading reports via customer portals. They will also assist with processing LOLER reports alongside a lift technician, ensuring any required actions are recorded and follow-up engineer visits are arranged. Additional responsibilities will include reviewing documents, maintaining accurate records, inputting data and helping to improve administrative processes within the branch and across the organisation. This varied role will provide the apprentice with practical experience, opportunities to develop their communication, organisation and IT skills, and the chance to build confidence while learning how a busy service-based business operates. Q1 Have you carried out any customer communications in the past i.e. email exchanges or telephone conversations Q2. We currently have ten colleagues in the branch, have you been part of a team?
Where you'll work
Suite 6, Brearley House, 278 Lymington Road
Highcliffe
Christchurch
Dorset
BH23 5ET
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE BOURNEMOUTH AND POOLE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Level 3 Business Administration Apprenticeship Standard BPC Grow for Apprentices Personal Development Programme 1 day a week at B&P College to complete their Business Administration course.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Organisation skills
- Patience
- Problem solving skills
- Team working
About this employer
Andwis Lifts Limited is part of the wider andwis Group, a growing group of specialist businesses providing technical, compliance and safety services across the UK. The Group brings together specialist companies covering areas such as lifts, fire and security, water and pumps, doors and access, and other building compliance services. This gives our employees the opportunity to work within a much larger organisation while still being part of a specialist engineering business. Andwis lifts has a history stretching back more than 35 years and provides lift services across the UK, including planned maintenance, breakdowns, repairs, modernisation and new lift installations. Our engineers work on a wide variety of lift equipment and technologies, meaning apprentices have the opportunity to develop both mechanical and electrical skills while gaining real experience in the field. We believe strongly in developing our own people.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Progression to Full Time employment
Ask a question
The contact for this apprenticeship is:
THE BOURNEMOUTH AND POOLE COLLEGE
Mark Buontempo
mark.buontempo@andwislifts.com
01425271990
The reference code for this apprenticeship is VAC2000060877.
Apply now
Closes on Monday 30 November 2026