Customer Service Apprentice

ENVIROCRAFT WASTE SOLUTIONS LTD

Northwich (CW9 7LU)

Closes in 18 days (Friday 13 November 2026 at 11:59pm)

Posted on 26 October 2026

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Contents

Summary

At EnviroCraft Waste Solutions, we're more than just a waste management company. We're a friendly, family-focused team helping customers make smarter, greener choices. We take pride in developing new talent and providing opportunities to build a successful career.

Wage

£16,575 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday-Friday, 9:00am - 5:30pm

37 hours 30 minutes a week

Start date

Monday 23 November 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We're looking to recruit a motivated and enthusiastic apprentice to join our team at our Northwich headquarters. This is a fantastic opportunity to start a career in customer service and business operations while working in a supportive and growing organisation. 

What You'll Be Doing As a Customer Service Practitioner Apprentice, you'll play a key role in supporting our customers and the wider business by: 

Making outbound calls to clients in a friendly and professional manner 
Handling inbound customer enquiries efficiently and confidently 
Using Microsoft 365 applications to communicate, schedule activities and maintain records.

  • Supporting day-to-day administrative and operational tasks 
  • Working closely with colleagues to ensure excellent customer service and smooth business operations 
  • Representing our values of care, professionalism and community in every interaction

Where you'll work

Envirocraft
Insight House
Denton Drive
Northwich
CW9 7LU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TOTAL PEOPLE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Functional Skills in English and maths (if required) 
  • Dedicated Tutor support throughout your apprenticeship journey 
  • A combination of on-the-job and off-the-job training to develop your knowledge, skills and behaviours

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Mathematics (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Attention to detail
  • Communication skills
  • Customer care skills
  • Initiative
  • IT skills
  • Organisation skills
  • Problem solving skills
  • Team working

Other requirements

This role offers the opportunity to gain valuable workplace experience, develop new skills and work towards a nationally recognised apprenticeship qualification. 

  • A clear progression path within the business 
  • Hands-on support and mentorship from a passionate, experienced team
  • A welcoming, family-style workplace where everyone matters 
  • Opportunities to grow your confidence, skills, and future career

About this employer

Envirocraft Waste Solutions

https://envirocraft.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This role offers the opportunity to gain valuable workplace experience, develop new skills and work towards a nationally recognised apprenticeship qualification. 

  • A clear progression path within the business 
  • Hands-on support and mentorship from a passionate, experienced team
  • A welcoming, family-style workplace where everyone matters 
  • Opportunities to grow your confidence, skills, and future career

Ask a question

The contact for this apprenticeship is:

TOTAL PEOPLE LIMITED

Jane Smith

janes@totalpeople.co.uk

0161 674 8158

The reference code for this apprenticeship is VAC2000060834.

Apply now

Closes in 18 days (Friday 13 November 2026 at 11:59pm)