Business Administration Apprentice

POLYTHENE SOLUTIONS LTD

LEOMINSTER (HR6 0LX)

Closes in 11 days (Friday 6 November 2026 at 11:59pm)

Posted on 26 October 2026

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Summary

Join our friendly, established packaging team in Leominster as a Business Administrator Apprentice. You will gain hands-on experience across order processing, customer support, and sales administration, developing valuable commercial office skills.

Wage

£16,016 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

• 20 days holiday per year + bank holidays + up to 2 weeks off over
the Christmas period during shutdown
• Workplace Pension
• Free on-site parking

Training course
Administration assistant (level 2)
Hours
Mon-Thurs: 09:00-17:00 Friday: 09:00-15:30 Includes 1 hour unpaid lunch

38 hours 30 minutes a week

Start date

Monday 14 December 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Process incoming customer orders, create delivery notes, and issue invoices using internal office software.
  • Answer incoming telephone calls, making calls to suppliers to chase
    for answers when requested, handle customer inquiries, and direct queries to the relevant team members.
  • Liaise with existing customers and suppliers via email and phone
    regarding lead times and delivery schedules.
  • Maintain and update customer records, pricing files, and CRM
    databases with accurate order information.
  • Support the commercial and management team with general
    administrative tasks, correspondence, and filing
  • Using online tools and software to generate quotes, emailing
    potential clients to assist the sales team.

Where you'll work

BRUNEL HOUSE
BRUNEL ROAD
LEOMINSTER
HR6 0LX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

  • Formal training is delivered at HWGTA, located at Holmer Road, Hereford HR4 9SX. 
  • You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote. 
  • Additional training for functional skills in English and maths will be undertaken if needed. 
  • You will receive monthly visits from your assigned Learning and  
    Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions.
  • They will also prepare you for your End Point Assessment to gain your Administration Assistant qualification. 

More training information

There is also a five-day teambuilding residential trip that is held in the
spring of each year offered to all apprentices on programme.

Requirements

Desirable qualifications

GCSE in:

  • English (grade A*-C/ 4-9)
  • Maths (grade A*-C/ 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Applicants for the Administration Assistant Level 2 must be aged 16–24. A Business Administrator Level 3 apprenticeship may be considered for suitable applicants outside this age range.

About this employer

PSL (Polythene Solutions Ltd) is an established flexible packaging specialist
based in Leominster, supplying bespoke polythene films, bags, and
industrial packaging solutions to commercial clients across the UK

https://www.pslpolybags.com/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Although a position could be possible, please note that there is no
guarantee of this after apprenticeship

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Lisa Wilkinson

lisa.wilkinson@hwgta.org

01432377002

The reference code for this apprenticeship is VAC2000060811.

Apply now

Closes in 11 days (Friday 6 November 2026 at 11:59pm)