Apprentice Patient Services Advisor
The Gables Medical Group
BEDLINGTON (NE22 7DU)
Closes in 24 days (Monday 16 November 2026 at 11:59pm)
Posted on 23 October 2026
Contents
Summary
Start your career in healthcare admin with our Patient Services Apprenticeship. You’ll gain hands-on experience supporting patients, handling calls and enquiries, processing prescriptions and documents, and completing a wide range of administrative duties in a busy GP practice.
- Wage
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£15,392 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Your shift patterns will be between the practice opening hours:
Monday – 08:00-18:30
Tuesday – 07:00-20:00
Wednesday – 08:00-18:30
Thursday – 08:00-18:30
Friday – 08:00-18:30
37 hours a week
- Start date
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Tuesday 1 December 2026
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Sub-Roles Within the Apprentice Patient Services Advisor Position:
The Patient Services Team at the Practice rotate across several operational patient services team sub-roles. Each sub-role contributes to safe, efficient patient care and the effective running of the Practice.
1. Call Handling
- Managing high volumes of incoming and outgoing calls.
- Responding to general and complex enquiries and providing information about the practice services.
- Completing Klinik request forms for patients who are unable to do so themselves.
2. Front Desk
- Welcoming and assisting patients on arrival.
- Responding to in-person queries and directing patients appropriately.
- Maintaining a calm, professional, and organised patient-facing environment.
3. Duty Advisor
- Contacting patients on behalf of the Duty GP or ANP.
- Relaying clinical advice, obtaining additional information, and arranging urgent or semi-urgent appointments.
4. Scanning & Document Processing
- Scanning and uploading clinical correspondence into patient records.
- Ensuring documents are accurately assigned and processed.
5. Prescriptions Clerk
- Processing prescription requests in accordance with Practice protocols.
- Responding to prescription-related queries from patients and pharmacies.
The post-holder will also undertake additional administrative duties as required, directed by the Patient Services Manager.
General Patient Services & Administrative Duties:
- Opening and securing the Practice premises, ensuring the building remains safe and secure.
- Maintaining and monitoring the appointments system.
- Processing and distributing incoming and outgoing mail.
- Taking accurate messages and passing information promptly to relevant staff.
- Filing and retrieving paperwork and documentation.
- Entering and collating data accurately in accordance with Practice procedures.
- Communicating effectively with patients, clinicians, colleagues, and external providers.
- Providing clerical support such as photocopying, scanning, and general administrative assistance.
- Keeping the waiting area, noticeboards, and leaflet displays tidy and accessible.
- Managing patient payments when required.
- Emailing patients and healthcare professionals as needed.
Where you'll work
THE GABLES HEALTH CENTRE
26 ST. JOHNS ROAD
BEDLINGTON
NE22 7DU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF SUNDERLAND COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Qualification – Customer Service Practitioner Level 2.
All training will take place at The Gables Medical Group, 26 St Johns Road, Bedlington, Northumberland, NE22 7DU.
As an apprentice, full on-the job training will be provided by an in-house trainer. You will also receive input from a college tutor for your qualification assignments.
Requirements
Essential qualifications
GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Non judgemental
- Patience
About this employer
We are a GP Practice in Bedlington, Northumberland, providing Primary Care services to our local population.
Our Clinical Team consists of 3 GP Partners, 4 Salaried GPs, 2 GP Registrars, and an Advanced Nurse Practitioner. The Nursing Team includes 2 Practice Nurses, 1 Nursing Associate, and 3 Healthcare Assistants.
Our Non-Clinical Team is made up of a Practice Manager, Administration Manager, Patient Services Manager, Care Coordinator, Administrators, Medical Secretaries, Patient Service Advisors, and a Medicines/Dispensary Team.
We are part of the Wansbeck Primary Care Network (PCN) and collaborate closely with neighbouring practices. PCN staff include Musculoskeletal Practitioners, Pharmacy Team, a Mental Health Practitioner, a Health & Wellbeing Coach, and Community Link Workers.
As a teaching practice, we support GP Registrars, medical students, and nursing students. We foster a culture of innovation, welcoming ideas that improve the quality of our services. Teamwork is at the heart of everything we do, and every role within our practice is valued.
https://www.gablesmedicalgroup.nhs.uk/ (opens in new tab)
Company benefits
Option to join NHS pension.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon completion of your 12 month apprenticeship, this will give you great experience to apply for jobs within the NHS in an administrative role.
Ask a question
The contact for this apprenticeship is:
CITY OF SUNDERLAND COLLEGE
The reference code for this apprenticeship is VAC2000060769.
Apply now
Closes in 24 days (Monday 16 November 2026 at 11:59pm)