Customer Service Apprenticeship
M B M OMEGA LTD
Leatherhead (KT22 7RD)
Closes in 18 days (Friday 13 November 2026)
Posted on 26 October 2026
Contents
Summary
Join our Leatherhead team as a Customer Service Apprentice! Gain hands-on experience in customer relationship management, sales order processing, procurement and supplier liaison while working towards a recognised qualification. Develop your communication, organisation and problem-solving skills in a busy, varied business environment.
- Wage
-
£18,000 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday 9.00am - 5.30pm.
37 hours 30 minutes a week
- Start date
-
Monday 16 November 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking for an enthusiastic and motivated Customer Service Apprentice to join our team at our Leatherhead office. This is an excellent opportunity for someone looking to start their career in customer service, gaining hands-on experience in a busy and varied business environment while working towards a recognised apprenticeship qualification.
As part of our Client Service Team, you'll gain practical experience in customer relationship management, sales order processing, procurement and supplier liaison. You’ll be involved in sourcing products and services, obtaining quotations, coordinating client requirements, and working with suppliers to ensure orders are fulfilled efficiently.
You'll gain experience across a wide range of products and services while developing your communication, organisational and problem-solving skills.
Key responsibilities:
- Deliver a first-class customer service experience, ensuring client enquiries and requirements are handled professionally and efficiently
- Prepare quotations, process customer orders and manage associated enquiries
- Build and maintain effective relationships with clients and suppliers
- Maintain regular communication with suppliers, following up on quotations, orders and deliveries to ensure client requirements are met
- Support the sales and account management teams with ongoing client requirements and bespoke requests
- Respond to customer queries, resolve issues and ensure timely follow-up
- Maintain accurate customer records and update information across internal business systems
- Assist with the sourcing of products and services to meet specific client requirements
- Contribute to achieving customer service standards and company KPIs
- Support the continuous improvement of customer service processes and procedures
- Follow company procedures and guidelines in line with our ISO 9001 and ISO 14001 management systems
Where you'll work
The Axis Centre
Cleeve Road
Leatherhead
KT22 7RD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEIR TRAINING LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
You will work towards a Customer Service Specialist Level 3 Advanced Apprenticeship, gaining practical experience alongside structured training and development.
Throughout your apprenticeship, you'll receive support from experienced colleagues to help you develop your knowledge, confidence and professional skills.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
with businesses across the UK, providing a wide range of workplace products and integrated services, that help organisations operate efficiently and sustainably.
Our services include workplace procurement, facilities supplies, business catering, technology, office interiors and refurbishments, print and promotional merchandise, and recycling solutions.
We pride ourselves on delivering exceptional customer service and building long-standing relationships with our clients. Our people are central to our success, and we are committed to creating a supportive working environment where employees can develop their skills and contribute to the business. We are accredited to ISO 9001 and ISO 14001, reflecting our commitment to quality and environmental responsibility.
Our modern offices are located on an attractive business park in Leatherhead, approximately a 20-minute walk from Leatherhead railway station. We offer free on-site parking, kitchen facilities and complimentary snacks and drinks. You'll be joining a friendly, supportive team within an established business where you'll have the opportunity to learn, contribute and develop your career.
If you're enthusiastic, enjoy helping people and are looking for an opportunity to begin your career in customer service, we'd love to hear from you.
https://www.mbm-omega.co.uk/ (opens in new tab)
Company benefits
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- Health and wellbeing programme
- On-site parking
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
MBM has a successful history of supporting apprentices, with many progressing into permanent positions across the business. Previous apprentices have also progressed from Level 3 qualifications into higher-level and degree apprenticeships. Following successful completion of your apprenticeship, there may be opportunities to develop your career within client services, account management, sales or other areas of the business, subject to performance and business requirements.
Ask a question
The contact for this apprenticeship is:
WEIR TRAINING LIMITED
Matt Noyce
mnoyce@weirtraining.co.uk
07885881069
The reference code for this apprenticeship is VAC2000060677.
Apply now
Closes in 18 days (Friday 13 November 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.