IT Service Desk Apprentice

THREE CROWNS (SERVICES) LLP

London (EC1M 6HA)

Closes in 19 days (Monday 16 November 2026 at 11:59pm)

Posted on 28 October 2026

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Summary

Our apprentices will gain valuable skills and experience by learning from colleagues and mentors throughout the firm. This includes exposure not only to IT but also to the broader business and legal environments.

Wage

£30,127.50 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9:00am - 5:30pm.

37 hours 30 minutes a week

Start date

Tuesday 1 December 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Our apprentices will gain valuable skills and experience by learning from colleagues and mentors throughout the firm. This includes exposure not only to IT but also to the broader business and legal environments.

The IT Service Desk Apprentice reports to the Senior IT Manager in London. This role requires regular interaction with almost all employees, including partners, necessitating excellent communication skills and a high level of professionalism.

Primarily, this is a hands-on junior support role focused on local support in London. However, our IT Service Desk adopts a ‘follow-the-sun’ model, providing support to customers across all regions.
Typical work hours are from 09:00 to 17:30, Monday to Friday. Due to the international nature of the firm, flexibility is required to accommodate projects and Service Desk operations.

 

Responsibilities

Service Desk support

  • Provide first response to support queries received by phone, email, chat and in person, from staff across the firm.
  • Log every call in the ITSM tool and record the actions taken to resolve it, keeping tickets accurate and up to date.
  • Resolve straightforward issues at first contact and escalate to second- and third-line support where necessary, with clear handover notes.
  • Liaise with third-party support companies, vendors, and track their progress to resolution.
  • Follow Service Desk processes, policies and procedures, including information security requirements.

Knowledge and improvement

  • Create and maintain IT support documentation and knowledge base articles.
  • Spot recurring issues and suggest ways to prevent them, including where automation or AI-assisted tools could help the team.
  • Collaborate with the wider IT team to deliver an exceptional service.

Office, assets and events

  • Set up and support hardware for new joiners and leavers.
  • Maintain IT asset inventories and keep records up to date.
  • Maintain stock levels of equipment and consumables in the office and department.
  • Assist with the organisation and technical support of events and hearings.
  • Undertake other duties from time to time, as identified by the line manager and in line with departmental and business needs.

Skills and knowledge (desired but not essential)

  • Familiarity with Windows 10/11 and the Microsoft 365 suite.
  • Experience of video conferencing platforms such as Teams or Zoom.
  • Hands-on technical experience with hardware such as laptops, mobile devices or tablets, including at home, at school or in a job.
  • Any IT background, formal or informal: an IT, computing or digital qualification (such as a BTEC, T Level or A level), a vocational course, or self-taught projects like building a PC or running a home network.
  • Previous experience in a customer-facing role such as retail, hospitality or admin, showing you can deal with people courteously and under pressure.

Personal Qualities

  • Demonstrate customer service skills with the ability to empathise with customers.
  • Passionate about IT with a genuine interest in technology and its application.
  • Enjoy working collaboratively and supporting others.
  • Eager to learn with a desire to develop their skills and knowledge.
  • Excellent written and oral communication skills.
  • Remains calm under pressure
  • Prioritisation skills with the ability to manage issues in a fast-paced environment.
  • Reliable, punctual and flexible when the work requires it.

Where you'll work

The JJ Mack Building 33 Charterhouse Street
London
EC1M 6HA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEEP TALENT LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
  • You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
  • Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C +)
  • Maths (grade 4/C +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Motivated
  • Can do attitude
  • Troubleshooting
  • Tech Savvy
  • Hardware and Software
  • Passion for IT

About this employer

Three Crowns is a leading international arbitration firm. Founded over a decade ago by prominent practitioners who held senior leadership positions at major full-service firms, Three Crowns was purpose-built for excellence in international arbitration.


The firm has grown to over 190 professionals, including 19 partners, across offices in Dubai, London, Madrid, Paris, Singapore, and Washington DC. Three Crowns is ranked among the top two firms globally for international arbitration by GAR, the industry's benchmark publication, and is the only firm to hold Band 1 rankings across Chambers Global, Europe, France, and UK for international arbitration.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.

Ask a question

The contact for this apprenticeship is:

LEEP TALENT LIMITED

The reference code for this apprenticeship is VAC2000060511.

Apply now

Closes in 19 days (Monday 16 November 2026 at 11:59pm)