Social Media/Customer Service Apprentice
SYMONDS & GREENHAM LTD
HULL (HU6 8QE)
Closes in 17 days (Monday 9 November 2026 at 11:59pm)
Posted on 22 October 2026
Contents
Summary
Symonds & Greenham is looking for a Social Media/Customer Service Apprentice!
This is a fantastic opportunity for someone who enjoys meeting new people, creating engaging content, and delivering excellent customer service. You’ll gain experience in the property industry and develop your digital skills.
- Wage
-
£14,560 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday, 9am-5pm.
35 hours a week
- Start date
-
Tuesday 10 November 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Meeting customers: Visiting properties and meeting homeowners, tenants, and clients in a friendly and professional manner.
- Capturing content: Taking high-quality photos and videos of properties for use across social media and online property portals.
- Creating social media content: Helping produce engaging posts, reels, stories, and videos to showcase properties and promote the business.
- Editing photos and videos: Learning how to edit content to make it look professional and engaging.
- Uploading property listings: Adding photos, videos, and property information to relevant online portals and platforms.
- Customer service: Responding to enquiries, answering questions, and ensuring customers receive a helpful and positive experience.
- Building relationships: Communicating with clients, keeping them updated, and helping make their experience with Symonds & Greenham as smooth as possible.
- Supporting the team: Assisting with general administration, organising appointments, and helping with the day-to-day running of the business.
- Keeping up with trends: Exploring new social media ideas and helping them stay ahead of the competition.
Where you'll work
412 COTTINGHAM ROAD
HULL
HU6 8QE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HULL BUSINESS TRAINING CENTRE LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
The Level 3 Advanced Apprenticeship in Customer Service Specialist includes:
- Level 3 Standard in Customer Service Specialist
- Level 2 Functional Skills in Mathematics (if applicable)
- Level 2 Functional Skills in English (if applicable)
You will attend a half-day training session with HBTC, where you will develop your customer service knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the apprenticeship.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Creative
Other requirements
A UK driving licence and own car is essential.
About this employer
Symonds & Greenham is an independent estate and letting agency based in Hull, offering residential sales, property management, and financial services. Operating from Cottingham Road, the company covers Hull and its surrounding villages like Cottingham and Hessle. They are highly rated locally for their property valuations, marketing, and partnership with the Mortgage Advice Bureau. As part of the Symonds & Greenham team, you’ll gain real-world experience, develop valuable customer service and social media skills, and play an active role in creating content seen by a large local audience.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.
Ask a question
The contact for this apprenticeship is:
HULL BUSINESS TRAINING CENTRE LIMITED
Lily Pedro
lily.pedro@hullbusiness.co.uk
The reference code for this apprenticeship is VAC2000060478.
Apply now
Closes in 17 days (Monday 9 November 2026 at 11:59pm)