Apprentice Customer Service Practitioner

AICO LTD

SHROPSHIRE (SY10 8NR)

Closes on Friday 27 November 2026

Posted on 22 October 2026

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Summary

Aico is the UK’s leading fire and carbon monoxide protection company who are seeking their next customer service apprentice. The role will require the applicant to be a good communicator who will be trained to be part of the sales team. Duties include providing support to the sales office manager and undertaking general office administration.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday, 8.30am - 5.00pm. Friday, 8.30am - 3.45pm.

37 hours 30 minutes a week

Start date

Tuesday 1 December 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties include:

  • Taking calls from wholesalers and clients - answering questions regarding product use, legislation - training to be provided
  • Providing external and internal customers with a market-leading service
  • Processing orders electronically
  • Providing support to the sales office manager when required
  • Undertaking general office administration such as answering the phone and dealing with enquiries
  • Providing administration support e.g. sending emails to clients
  • Record handling using our CRM system
  • Digitising client records
  • Data entry and report generation
  • Working with other departments to ensure smooth transitions of customer service departments

Where you'll work

AICO LTD
MAESBURY ROAD
OSWESTRY
SHROPSHIRE
SY10 8NR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SBC TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner standard

Desired qualifications:

The successful applicant should be numerate with a good grasp of the English language and will preferably have achieved grade 4 in GCSE Maths & English

Following enrolment, learners engage in a blended programme of training and support that will include attendance at group training sessions, self-directed learning, email and face-to-face support from their trainer/assessor as well as a programme of training devised by the employer.

More training information

What we're looking for in you:

  • Passion and enthusiasm
  • A team player, with a positive attitude who will support colleagues to achieve our shared vision
  • To be open and honest whilst being respectful and genuine with yourself and work colleagues, creating a trusting working environment
  • You must be able to work collaboratively, sharing knowledge whilst being open-minded, learning from your mistakes, and speaking up when you need assistance

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Initiative
  • Excellent timekeeping
  • Comfortable on the phone

Other requirements

This vacancy is being managed by SBC Training on behalf of Aico. By submitting your application, you are consenting to allow SBC Training and Aico to contact you in connection with your application.

About this employer

Aico Ltd is a UK market leader in fire and CO detection, pioneering new technologies and offering high quality smoke and Carbon Monoxide alarms. All alarms have been designed, developed and manufactured at their factory in Shannon, Ireland ensuring that Aico alarms meet UK standards and offer a wide range of sensor types to ensure every home is protected.

http://www.aico.co.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

It is hoped that the successful applicant will continue to work permanently with Aico following completion of the apprenticeship (This will be dependent upon performance throughout the duration of the apprenticeship programme).

Ask a question

The contact for this apprenticeship is:

SBC TRAINING LIMITED

Dave Collins

Dave.Collins@sbc-training.co.uk

07809 657796

The reference code for this apprenticeship is VAC2000060437.

Apply now

Closes on Friday 27 November 2026