IT SUPPORT APPRENTICE

TRANQUIL IT SOLUTIONS (SOUTH) LIMITED

Stansted (CM24 8DF)

Closes in 31 days (Saturday 21 November 2026 at 11:59pm)

Posted on 21 October 2026

Print

Contents

Summary

We’re looking to add an apprentice into the fold: after holding numerous apprentice placements over our 15-year history, we know that the right candidate will succeed in learning the vital foundations needed for a career in IT.

Wage

£17,500 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
9am -5.30pm Monday to Friday.

37 hours 30 minutes a week

Start date

Wednesday 25 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Diagnose and fix hardware and software faults, both remotely and face-to-face. Install and configure computers, printers, mobile devices and software.
  • How networks, Wi-Fi, cabling and cloud services work in a real business environment, including setting up storage and managing data access.
  • Keep systems and data safe. Manage passwords, access permissions and encryption. Understand disaster recovery plans and how to respond when things go wrong. Learning GDPR Law and how to look after business’s information securely.
  • Introduction to cloud platforms, including our own in-house built servers, and how modern businesses rely on virtualisation and cloud-based services day to day.
  • Work confidently with customers and colleagues, manage workloads, log faults clearly and know when to escalate an issue.
  • Build confidence, keep up with new technology and take ownership of your own learning and career growth throughout the program.

Where you'll work

3 The Alcorns, Cambridge Road
Stansted
CM24 8DF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEEP TALENT LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualification
  • Training schedule has yet to be agreed

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C and above)
  • Maths (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Patience

About this employer

We are your friendly, approachable experts in cutting-edge, sustainable technology. From startup to enterprise, we provide unparalleled IT expertise and services all powered by 100% green energy.

https://tranquilit.net/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential full-time position for the right candidate after completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

LEEP TALENT LIMITED

The reference code for this apprenticeship is VAC2000060276.

Apply now

Closes in 31 days (Saturday 21 November 2026 at 11:59pm)