Insurance Administration Apprentice
WOODLAND COMMERCIAL LTD
SUNBURY ON THAMES (TW16 7EF)
Closes in 16 days (Friday 6 November 2026 at 11:59pm)
Posted on 21 October 2026
Contents
Summary
Woodland Commercial LTD is seeking an enthusiastic Insurance administrator. The apprentice will provide administrative and customer service support within the Insurance Department, acting as a first point of contact for customers and clients. Ensuring enquiries are handled professionally, job records are maintained accurately.
- Wage
-
£14,976 a year
Minimum wage rates (opens in new tab)
Age 21 and over (National Living Wage): £12.71 per hour
Age 18 to 20: £10.85 per hour
Under 18 (16–17 year olds): £8.00 per hour
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9:00am - 5:00pm.
36 hours a week
- Start date
-
Monday 23 November 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Monitor the department email inbox daily, responding to enquiries and processing new losses and approvals.
- Answer incoming telephone calls, dealing with customer enquiries professionally and efficiently.
- Manage the customer appointment diary and communicate appointment details and updates.
- Set up new jobs on CIS and create electronic files in the Surveyor's OneDrive folder.
- Maintain accurate job records and documentation on CIS and client portals.
- Review the labour board daily with the Contracts Manager and text operatives their job details.
- Liaise with suppliers to arrange waste collections and material deliveries.
- Order materials for jobs as required.
- Assist with general administrative duties and support colleagues as required.
Where you'll work
117 WINDMILL ROAD
SUNBURY ON THAMES
TW16 7EF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
M I T SKILLS LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- GCSE English (grade 4/C)
- Mathematics (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Customer service experience
Other requirements
- Previous customer service or customer-facing experience preferred, including retail, hospitality or office-based roles.
- Excellent telephone manner and confidence dealing with customers.
- Punctual, reliable and dependable, with a strong work ethic.
- Good verbal and written communication skills.
- Friendly, professional and helpful approach to customers and colleagues.
- Strong organisational skills and attention to detail.
- Ability to multitask and prioritise workload.
- Good computer skills, including Microsoft Office.
- Ability to work independently and as part of a team.
- Positive attitude, willingness to learn and take on new responsibilities.
About this employer
With over 30 years’ experience, Woodland Commercial Limited is a privately owned main contractor delivering residential, commercial, healthcare and education projects across London and the South. Woodland Commercial also provide specialist insurance reinstatement services, working closely with loss adjusters, surveyors and insurers to restore properties efficiently and with care.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Upon completion of the apprenticeship, you can progress your way up to Management level
Ask a question
The contact for this apprenticeship is:
M I T SKILLS LIMITED
Deniz Atilgan
deniz.atilgan@mitskills.com
0300 303 2225
The reference code for this apprenticeship is VAC2000060055.
Apply now
Closes in 16 days (Friday 6 November 2026 at 11:59pm)