IT Apprentice

McHale Komatsu

Worcs (B98 0RT)

Closes in 13 days (Monday 2 November 2026)

Posted on 19 October 2026

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Summary

Working alongside our IT Manager, you'll gain valuable hands-on experience supporting colleagues across the business, troubleshooting everyday technical issues and developing your knowledge of IT systems, networks and cybersecurity.

Wage

£25,000 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday. Shifts to be confirmed.

35 hours a week

Start date

Monday 9 November 2026

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As our IT Apprentice, you'll play an important role in supporting the smooth running of our IT services. With guidance, training and support, your responsibilities will include:

  • IT Helpdesk Support: Responding to IT enquiries, logging support requests and helping colleagues resolve everyday technical issues
  • Hardware & Devices: Setting up and configuring laptops, PCs and mobile devices, alongside troubleshooting hardware and software problems
  • User Accounts & Access: Supporting new starters and leavers with IT access, account setup and password resets
  • Microsoft Technologies: Gaining practical experience with Microsoft 365, Active Directory, Intune and other business systems
  • IT Equipment Management: Helping maintain accurate equipment records, tracking devices and supporting upgrades and replacements
  • Systems & Suppliers: Working with external IT providers to help resolve technical issues
  • Learning & Development: Building your understanding of networking, cloud technologies, IT infrastructure and cybersecurity

As your skills and confidence develop, you'll have the opportunity to take on more technical responsibilities and expand your experience across different areas of IT.

Where you'll work

Padgets Lane
Redditch.
Worcs
B98 0RT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Expected duration: 17 months
  • Apprenticeship level: Level 3
  • Programme: Information Communications Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification.

The training covers the following core occupational duties:

https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Initiative

Other requirements

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.

Eligibility

You must meet the following eligibility criteria to apply for the role:

  • Have been a UK/EEA resident for the last 3 years
  • Hold valid residency status
  • Have the right to work in the UK
  • Be able to complete the full apprenticeship programme

About this employer

Founded in 1952, McHale Plant Sales, owned by Michael McHale and Tim Shanahan, is the sole distributor of Komatsu construction equipment in Ireland, as well as other leading brands across the construction, forestry, and agricultural sectors. With decades of experience, McHale has built a reputation for excellence in customer service, technical expertise and innovative solutions.

https://mchalekomatsu.com/ (opens in new tab)

Company benefits

  • Generous annual leave: Up to 27 days' holiday, plus bank holidays, plus Christmas shutdown
  • Employee wellbeing: Access to our Employee Assistance Programme (EAP) and Lighthouse Charity support
  • Death in service benefit: Providing additional financial protection for your loved ones, subject to scheme terms
  • Career development: Ongoing training, mentoring and opportunities to develop your skills

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician.

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

The reference code for this apprenticeship is VAC2000059968.

Apply now

Closes in 13 days (Monday 2 November 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.