Apprentice Service Coordinator

BARLOWS (U.K.) LIMITED

High Wycombe (HP12 3DJ)

Closes in 24 days (Friday 13 November 2026 at 11:59pm)

Posted on 20 October 2026

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Summary

Act as the link between customers, engineers and the office team by providing updates, managing site access requirements and supporting job progression. 

You will be responsible for Customer Updates, Site Access & permits, Engineer Support, Account Support and KPI Ownership.

Wage

£17,680 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

The salary is dependent on age and will start at £8 per hour.

Training course
Administration assistant (level 2)
Hours
Monday to Friday 8am - 5pm with 30 minutes lunch.

42 hours 30 minutes a week

Start date

Tuesday 1 December 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Customer Updates

  • Update customers on attendance times.
  • Manage customer expectations.
  • Handle general service enquiries.
  • Conduct customer satisfaction calls.

Site Access & permits

  • Arrange parking.
  • Organise permits.
  • Manage access requests.
  • Submit RAMS where required.

Engineer Support

  • Chase engineer paperwork.
  • Track job progress.
  • Update systems.
  • Organise access information.

Account Support

  • Book review meetings for Alex.
  • Support customer communications.
  • Maintain service records.

KPI Ownership

  • Customer response times.
  • Customer updates completed.
  • Site access arranged on time.
  • Paperwork completion rates.

Where you'll work

6 Parkhouse Business Centre, Desborough Park Road
High Wycombe
HP12 3DJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BUCKINGHAMSHIRE COLLEGE GROUP

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

Training will take place at the workplace and an assessor from Buckinghamshire College Group will provide assessments and projects to be completed.

You may be required to attend the college campus to complete exams or attend group sessions but you will be advised by the assessor of these.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Logical
  • Team working
  • Professional
  • Ask questions if unsure
  • Reliable

About this employer

The business started life in 1948 as a small electrical repair shop in the village of Malpas, Cheshire called T.C Barlow Electrical Contractor. Since the very early days lead by our founder Clifford Barlow, Barlows has grown into one of the UK's leading mechanical, electrical, fire and security service providers. Today we operate from our head office in Malpas, Cheshire alongside regional offices in Manchester, Leeds, London and Scotland, enabling us to deliver a comprehensive range of services to customers across the UK. In addition to our nationwide service operations, we continue to operate two high street appliance retail outlets in Whitchurch and Ellesmere, maintaining a strong connection to the communities where our business began.

Our company now employs more than 650 skilled professionals, supported by a fleet of over 550 vehicles, and generates an annual turnover more than £50 million. Despite our significant growth, we remain a 3rd Generation family-run business, committed to delivering exceptional customer care, technical expertise, and dependable service that have defined Barlows for more than 75 years.

Our board of directors have over 300 years of combined service at Barlows.

We are proud that our commitment to excellence, training, sustainability and community engagement has been recognised through numerous industry awards and accolades including David Barlow MBE being issued an MBE for services to electrical training. Recent achievements include winning a 2026 Princess Royal Training Award for our investment in skills development. As we look to the future, we remain focused on investing in our people, embracing innovation, supporting our communities, and delivering industry-leading services throughout the UK. We are proud of our heritage and excited to continue building our success for many years to come.

http://www.barlowsuk.co.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Promotions are all done internally.

Ask a question

The contact for this apprenticeship is:

BUCKINGHAMSHIRE COLLEGE GROUP

Mike Reid

Mike.reid@barlowsuk.co.uk

07483 083454

The reference code for this apprenticeship is VAC2000059961.

Apply now

Closes in 24 days (Friday 13 November 2026 at 11:59pm)