Reception and Administration L2 Apprentice (Clifton Court Medical Practice)

Clifton Court Medical Practice

DARLINGTON (DL1 5JN)

Closes in 17 days (Friday 6 November 2026 at 11:59pm)

Posted on 20 October 2026

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Contents

Summary

Clifton Court Medical Centre is seeking a motivated and professional Business Administrator Apprentice. The candidate will develop skills in healthcare administration, patient communication, record management and business support while working towards a Level 2 Business Administrator apprenticeship.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
Monday - Friday: Various shift patterns of 8.00am - 4.00pm, 9.00am - 5.00pm or 10.00am - 6.00pm.

37 hours 30 minutes a week

Start date

Monday 9 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Reception and Administration Apprentice will support the day-to-day administrative and reception functions of Clifton Court Medical Practice, helping to deliver an efficient, professional, and patient-focused service. Working as part of a busy GP practice team, the apprentice will assist patients, support clinical and administrative staff, and develop key business administration and customer service skills within a healthcare environment. The role will involve handling confidential information, maintain accurate records, and ensure patients receive a positive experience when accessing practice services.

Key Duties & Responsibilities:

  • Welcome patients and visitors to the surgery in a friendly, professional, and respectful manner
  • Answer telephone calls and respond to patient enquiries, directing requests to the appropriate member of staff
  • Support appointment booking, cancellations, and patient registration processes using practice systems
  • Maintain accurate patient records and update information in line with NHS and practice procedures
  • Assist with processing repeat prescription requests and administrative correspondence
  • Manage incoming and outgoing emails, post, scanning, filing, and document management tasks
  • Support clinicians and administrative staff with routine administrative duties
  • Handle confidential patient information safely and in accordance with data protection requirements
  • Assist with processing referrals, test result communications, and other patient-related administration
  • Support the practice in maintaining accurate records and completing routine data entry activities
  • Help patients access online services, where appropriate, and provide guidance on practice procedures
  • Work collaboratively with colleagues to ensure the smooth running of reception and administrative services

Skills & Experience Gained:

  • Healthcare administration and patient services experience
  • Use of clinical and administrative IT systems
  • Professional communication with patients, clinicians, and external healthcare providers
  • Understanding of confidentiality, GDPR, and information governance within healthcare
  • Customer service and reception skills in a busy GP practice environment
  • Organisation, prioritisation, and time management skills
  • Experience maintaining accurate records and managing sensitive information
  • Understanding of NHS primary care services and healthcare administration processes

This apprenticeship provides an excellent opportunity to gain valuable administrative experience within a patient-centred healthcare setting while working towards a nationally recognised qualification.

Where you'll work

CLIFTON COURT MEDICAL PRACTICE
VICTORIA ROAD
DARLINGTON
DL1 5JN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DARLINGTON BOROUGH COUNCIL

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

You will be completing the Level 2 Administration Assistant Apprenticeship Standard with Darlington Borough Council Learning & Skills, Darlington. 

The Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme can be delivered using a blend of on-line, anytime learning and expert-led classroom training covering core topics.

Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles. This will also provide a potential progression route onto the Business Administrator L3 Apprenticeship.

More training information

Training will be provided to achieve the following qualifications:

Level 2 Administration Apprenticeship Standard

Training will take place weekly, on a day release basis, at Darlington Borough Council L&S Skills Centre (DL1 1NG). Here you will develop the knowledge, skills and behaviours to ensure these exceed the minimum requirements for the Administration Assistant Level 2 apprenticeship standards. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4+/ C+)
  • maths (grade 4+/ C+)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Initiative

Other requirements

  • This apprenticeship opportunity is only available to eligible applicants aged 16-24, due to funding rules. As a result, applicants must meet these funding eligibility requirements to be considered for the role
  • You will be required to attend our training centre in Darlington (DL1 1NG) and you will need to make your own way there for day release training
  • Travel to and from the employer, based at Clifton Court Medical Practice, Victoria Road, Darlington, DL1 5JN
  • Appointment to this position will be subject to a satisfactory Standard DBS check
  • Part-time hours may be considered for the right candidate, subject to meeting apprenticeship funding and programme requirements

About this employer

Clifton Court Medical Practice is located close to the centre of town and also has close links to the train station.

Within our team we have:

  • 5 GP Partners
  • 2 Salaried GP's
  • 3 Nurse Practitioners
  • 1 Pharmacist and 1 Pharmacist Technician
  • 4 Practice Nurses
  • 3 HCA's/GPAs
  • Practice Manager and Reception Supervisor
  • Medical Receptionists and Secretaries

We have around 12,000 patients and are a training practice and so support trainee doctors and medical students on a regular basis.

We get lots of compliments from our patients which is heartening as we all work hard to give the best service we can.

https://www.cliftoncourtmedicalpractice.nhs.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Successful completion could lead to full-time employment (subject to review) and Business Administration Level 3 Apprenticeship.

Ask a question

The contact for this apprenticeship is:

DARLINGTON BOROUGH COUNCIL

Graham Curry

graham.curry@Darlington.gov.uk

07949845325

The reference code for this apprenticeship is VAC2000059651.

Apply now

Closes in 17 days (Friday 6 November 2026 at 11:59pm)