Business Administrator Apprentice
EMERGENCY CARE GATEWAY LTD
Buckingham (MK13 9AP)
Closes in 13 days (Friday 30 October 2026 at 11:59pm)
Posted on 16 October 2026
Contents
Summary
The Business Administrator Apprentice is a newly created post, established to build administrative capacity across ECG Healthcare Group and provide flexible support to the Finance, Operations and Makewell teams. The post holder will develop a broad portfolio of administrative responsibilities over the course of the role, supported by the Level 3 Business Administrator standard.
- Wage
-
£16,000 a year
Minimum wage rates (opens in new tab)
Annual Salary
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 8.00am - 4.00pm.
37 hours 30 minutes a week
- Start date
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Monday 9 November 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The post holder is accountable for his/her own practice and will work independently and as part of a team. The role spans the ECG Training and Makewell divisions, giving the post holder group-wide exposure to support development against the Level 3 apprenticeship standard.
Day-to-day priorities will be agreed with the Client Services Manager, with tasks allocated by team leads in each area.
Stage 1: During Apprenticeship
1. Communication and customer service
- Answering and directing incoming phone calls professionally, taking accurate messages and resolving straightforward queries.
- Monitoring and responding to shared mailboxes, routing queries to the right team.
- Greeting visitors and clients and supporting a positive first impression of ECG Healthcare and Makewell.
- Producing clear, accurate correspondence, emails and documents using company templates.
2. Administration and record keeping
- Filing, scanning and organising documents in line with data protection, confidentiality and information governance policies.
- Enter and maintain data accurately across business systems, including booking management, clinic and finance systems.
- Supporting diary management, booking rooms and arranging meetings, including preparing agendas and taking minutes.
- Booking and coordinating travel and accommodation for staff and trainers, including train tickets, flights and hotels, in line with company travel policy and agreed budgets.
- On site contact for CDC regarding site facilities and maintenance
- Ordering stationery and office supplies within agreed budgets.
3. Operations, and clinical services support
- Supporting the ECG Operations Team with course administration, such as bookings, joining instructions, audits, feedback and certificates.
- Supporting the Makewell administration team with appointment bookings and general clinic administration.
- Work as part of the reception cover team for Makewell.
- Handle patient and client information sensitively and in line with confidentiality requirements.
- Support the Marketing Executive with ad hoc tasks, including social media scheduling and event planning.
- Manage staff profiles on the website, including photos and bios.
4. Process improvement and projects.
- Identifying ways to improve administrative processes and suggesting practical solutions.
- Supporting small business improvement projects, including planning tasks, tracking progress and reporting back.
- Any other ad hoc administrative tasks as reasonably required
Stage 2:
On Completion of Apprenticeship
On successful completion of the Level 3 apprenticeship, the post holder will operate as a fully competent member of the team, managing a defined administrative portfolio independently.
Responsibilities will include:
- Independent management of incoming calls, mailboxes and front-of-house queries, resolving most queries without escalation.
- Ownership of defined administrative processes, including keeping procedures up to date and checking quality.
- Maintaining accurate records and producing routine reports and information for managers.
- Coordinating meetings, diaries and events across teams.
- Troubleshoot eLearning and general customer queries, escalating where required.
- Leading small improvement projects from planning through to review.
- Supporting the induction and mentoring of new administrative staff and future apprentices.
- Providing resilience across finance, operations and Makewell administration during absence or peak periods.
Where you'll work
The Gatehouse Alston Dr,
Milton Keynes
Buckingham
MK13 9AP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MILTON KEYNES COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
As part of their Apprenticeship, the successful candidate will complete off the job training—dedicated learning that takes place during paid working hours and focuses on developing the skills and knowledge needed for the role.
This includes structured activities such as workshops, online learning, shadowing, and practical training, ensuring they gain the full competence required to excel in the position while contributing effectively to the organisation.
Requirements
Essential qualifications
GCSE in:
- Maths (grade 9-4)
- English (grade 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Polite & confident
- Written & verbal comms
- Strong spelling & grammar
- Numeracy & accuracy
- Organised & prioritises
- Maintains confidentiality
- Problem solving skills
- Professional & courteous
- Flexible team player
- Keen learner
- Punctual & reliable
Other requirements
We reserve the right to close this advertisement early if we receive a high volume of suitable applications. We advise you to submit your application early to prevent disappointment.
Please note: All qualifications and grades declared on this application will be verified. Applicants will be required to provide evidence of their qualifications (e.g. certificates).
Working address: ECG Healthcare, Bradwell Abbey Milton Keynes, MK13 9AP.
Please ensure you can make this commute, with once-a-month day release into MK College.
About this employer
ECG Healthcare is a provider of healthcare training and Clinical services to a wide range of healthcare professionals across the UK. We aim to provide affordable quality training to our community. The successful post holder will be expected to contribute positively to our shared culture and values and delivery of our business objectives. • Creating a psychologically safe workplace • Create an inclusive culture for neurodiverse employees and service users • Encouraging staff development and supporting the next generation of workers • Increasing local network opportunities
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This Apprenticeship is a fantastic chance to start a career within a great company that really cares. Offering the opportunity to progress onto higher roles if wanted by the successful candidate.
Ask a question
The contact for this apprenticeship is:
MILTON KEYNES COLLEGE
Cat Brown
Apprenticeships@mkcollege.ac.uk
01908 637056
The reference code for this apprenticeship is VAC2000059644.
Apply now
Closes in 13 days (Friday 30 October 2026 at 11:59pm)