IT Support Technician Apprentice
THE FOUR STONES MULTI ACADEMY TRUST
Kidderminster (DY14 8PE)
Closes in 6 days (Friday 23 October 2026)
Posted on 16 October 2026
Contents
Summary
Kick-start your IT career with Lacon Childe School - working alongside experienced IT professionals, you'll provide technical support to staff and students, maintain hardware and software systems, support digital learning technologies, and gain valuable industry experience whilst studying for a nationally recognised ICT qualification.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday (Times to be confirmed).
37 hours a week
- Start date
-
Monday 9 November 2026
- Duration
-
1 year 10 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an IT Support Technician Apprentice, you'll become an important member of the Trust's IT team, helping to keep technology running smoothly across the school. You'll gain practical experience supporting a wide range of users and systems whilst developing the technical skills needed for a successful career in IT.
Key Responsibilities:
- Deliver first-line IT support to staff and students
- Manage user accounts, passwords and access rights
- Install and maintain hardware and software
- Resolve IT issues across classrooms and offices
- Assist with deploying new technology and equipment
- Maintain IT loan equipment
- Support cybersecurity and network monitoring
- Maintain accurate IT asset records
- Provide IT support for exams and school events
- Set up audio-visual equipment
- Develop technology solutions to support learning
- Support other Trust schools following training
Where you'll work
1 Love Lane
Cleobury Mortimer
Kidderminster
DY14 8PE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE DEVELOPMENT MANAGER LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
You will undertake the Information Communications Technician Level 3 Apprenticeship Standard through TDM.
This nationally recognised apprenticeship will provide training and development in:
- Hardware and Networking
- Software Installation and Support
- Cyber Security Fundamentals
- ICT Administration
- Technical Support Processes
- Customer Service and Communication Skills
You will benefit from:
- Dedicated workplace mentor
- Regular coaching and skills workshops
- Quarterly technical training blocks
- Real-world experience supporting a busy educational environment
- End Point Assessment leading to a recognised Level 3 qualification
Requirements
Essential qualifications
GCSE in:
- Any (grade 4 or above)
- Any (grade 4 or above)
- English (grade 4 or above)
- Mathematics (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Time management skills
- Positivity and professionalism
- Calm under pressure
- Willingness to learn
- UK driving license
Other requirements
- This role is based at Lacon Childe School, Cleobury Mortimer
- Following the first 12 months, there may be opportunities to support other schools within the Trust
- Some support may occasionally be required outside normal school hours for events, productions, and examinations. Any additional hours will be by prior agreement with suitable time off in lieu arrangements
- An enhanced DBS check will be required due to working within a school environment
About this employer
Are you ready to launch an exciting career in IT while making a real difference in education?
Lacon Childe School is part of a thriving Multi-Academy Trust, committed to providing outstanding learning opportunities for young people across Shropshire. Technology plays a vital role in delivering exceptional education, and our IT team is at the heart of supporting students, teachers, and staff every day.
As an IT Support Technician Apprentice, you'll gain hands-on experience working with modern technologies, networks, devices, software, and digital learning systems. You'll be supported by experienced IT professionals whilst studying towards a nationally recognised Level 3 Information Communications Technician Apprenticeship.
This is a fantastic opportunity for someone who is passionate about technology, enjoys solving problems, and wants to build a successful career in IT.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of the apprenticeship, there may be an opportunity to secure a permanent position within the Trust's IT team.
This role provides an excellent foundation for progression into careers such as:
- IT Support Technician
- Network Technician
- Systems Administrator
- Cyber Security Technician
- Infrastructure Engineer
Start your journey in technology with a role that combines hands-on IT experience, professional training, and the opportunity to make a real impact in education. Build your future whilst helping others achieve theirs.
Ask a question
The contact for this apprenticeship is:
THE DEVELOPMENT MANAGER LTD
The reference code for this apprenticeship is VAC2000059620.
Apply now
Closes in 6 days (Friday 23 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.