Receptionist/Administrator Apprentice

W S TRAINING LTD

Ipswich (IP2 8SD)

Closes in 20 days (Friday 6 November 2026 at 11:59pm)

Posted on 16 October 2026

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Summary

Receptionist/Administrators ensure the efficient day-to-day operation of the busy reception area and office. Administrative support to be provided to all teams to contribute to the efficient running of the centre.

Wage

Competitive

Competitive wage offered

Minimum wage rates (opens in new tab)

This is a term time only contract, the successful candidate will work for 39 weeks per year. The pay will be £10 per hour. 

Training course
Business administrator (level 3)
Hours
Monday - Friday, 8.30am - 4.30pm.

37 hours 30 minutes a week

Start date

Monday 16 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answer incoming calls and maintain telephone switchboard and answer machine messages
  • Greet and welcome visitors and students ensuring H&S and safeguarding procedures are maintained
  • Resolve parent/carer queries via the telephone or email
  • Maintain reception area and ensure display certificates are in date
  • Input learner attendance onto our internal database system
  • Photocopying and laminating
  • Action and respond to emails in a timely manner
  • Check security throughout the building/offices each evening before leaving the premises
  • Ensure that WST ICT equipment is booked in & out using booking system & that all equipment is returned to relevant secure cupboard at the end of each day
  • Action post daily
  • General filing & archiving
  • Organise and distribute stationary order and supplies
  • Any other admin duties relating to all departments

Where you'll work

1 Bath Street
Ipswich
IP2 8SD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

W S TRAINING LTD.

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade level 4)
  • maths (grade level 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

A DBS check will be required.

About this employer

We are an independent training provider based in Suffolk with Training Centres in Bury St.Edmunds, Ipswich, Lowestoft & Haverhill.

We offer training across government-funded provisions, including study programmes (Special Educational Needs and Disabilities (SEND) and apprenticeships, as well as providing an extensive range of commercial training courses.

We understand the importance of high-quality training, which is why we offer a comprehensive range of courses designed to equip learners with the skills and knowledge needed to succeed in their chosen careers.

Learning is always at the heart of what we do, and our team with their passion & expertise ensure each learner is supported.

https://www.wstraining.co.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Progression into full time roles within our education centre are available should performance targets be met.

Ask a question

The contact for this apprenticeship is:

W S TRAINING LTD.

Skills Team

skills@wstraining.co.uk

The reference code for this apprenticeship is VAC2000059573.

Apply now

Closes in 20 days (Friday 6 November 2026 at 11:59pm)