Service Advisor Apprentice
IRIZAR UK LIMITED
WORKSOP (S81 8PU)
Closes in 11 days (Tuesday 27 October 2026 at 11:59pm)
Posted on 16 October 2026
Contents
Summary
Kick-start your career with Irizar UK as a Service Advisor Apprentice! Gain hands-on experience in customer service, warranty administration, vehicle support and business operations. Work alongside industry professionals, develop valuable skills, support real projects and help keep vehicles on the road in a friendly team.
- Wage
-
£15,600 to £24,784.50, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, shifts to be confirmed.
37 hours 30 minutes a week
- Start date
-
Tuesday 10 November 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Service Advisor Apprentice, you will support the Aftersales team by managing warranty claims, handling customer enquiries, coordinating breakdowns and repair bookings, and maintaining accurate records. You will work closely with customers, engineers, suppliers and internal teams, while assisting with reporting, project work, travel arrangements, compliance documentation, health and safety activities, and general day-to-day administration.
Your responsibilities will include:
- Managing warranty claims and maintaining accurate records and spreadsheets
- Creating invoices through company systems to recover warranty costs
- Producing monthly reports on warranty recovery performance
- Assisting customers with breakdowns, repairs and service enquiries via telephone and email
- Booking warranty repairs and coordinating work with engineers, service agents and suppliers
- Building positive relationships with customers and providing excellent customer service
- Supporting Ministry of Defence (MOD) vehicle programmes and handling confidential information appropriately
- Maintaining records for field service engineer PPE, training and compliance documentation
- Managing service agent documentation and ensuring records remain up to date
- Arranging hotel accommodation, travel and factory visits for engineers and management
- Attending meetings, taking minutes and issuing action plans to attendees
- Supporting departmental projects and helping implement new processes and improvements
- Assisting with health and safety administration and compliance activities
- Participating in weekly team meetings and sharing ideas to help improve business performance
Where you'll work
SYMMETRY PARK
SYMMETRY WAY
BLYTH
WORKSOP
S81 8PU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DN COLLEGES GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will be at Doncaster College or North Lindsey College where you will access a wide range of facilities on offer.
Day release.
You will undertake the Level 3 Business Administration standard.
You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience to help you become a Business Administrator of the future!
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Patience
Other requirements
The successful candidate must have a driving licence or be able to get into the office within a reasonable commute time.
Apprentices are paid for their normal working hours and training.
You will undertake Functional Skills for English and/or maths as 4’s and above.
The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates
We need to ask all applicants whether they have any relevant criminal convictions and or pending investigation as defined by the Rehabilitation of Offenders Act 1974. Relevant meaning offences against a person, whether violent or sexual, offences involving drugs or controlled substances, or theft. A declaration of a relevant Criminal Conviction will result in a risk assessment being carried out to determine whether the applicant poses a risk to the welfare or safety of others. This does not include warnings, cautions, reprimands and (for example) speeding fines/points.
A YES ANSWER DOES NOT AUTOMATICALLY EXCLUDE YOUR APPLICATION.
About this employer
Irizar UK is the UK subsidiary of the internationally recognised Irizar Group, a leading manufacturer of coaches, buses and sustainable mobility solutions with a global presence. Irizar designs and manufactures innovative, high-quality vehicles and is committed to delivering excellence in safety, reliability, customer service and sustainability.
Based in Blyth, Nottinghamshire, Irizar UK supports customers across the UK through vehicle sales, aftersales support, warranty services, technical assistance and genuine parts supply. The business has recently invested in a new UK headquarters to support continued growth and enhance customer service capabilities. At Irizar UK, our people are encouraged to share ideas, work collaboratively and continually develop their skills. We are passionate about putting our customers first and creating opportunities for employees to build rewarding, long-term careers in a supportive and forward-thinking environment.
https://irizar.co.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of the apprenticeship, there may be opportunities for a long-term career within Irizar UK. You will gain valuable experience in customer service, warranty administration, business operations, project coordination and compliance, providing a strong foundation for increased responsibility, further training and professional development. Irizar UK is committed to supporting employees who demonstrate a positive attitude, strong performance and a willingness to learn.
Ask a question
The contact for this apprenticeship is:
DN COLLEGES GROUP
Stacey Stubbs
Stacey.stubbs@dncolleges.ac.uk
The reference code for this apprenticeship is VAC2000059539.
Apply now
Closes in 11 days (Tuesday 27 October 2026 at 11:59pm)