Office Administrator Apprentice

FREEWAYS

ABBOTS LEIGH (BS8 3RA)

Closes in 16 days (Monday 2 November 2026 at 11:59pm)

Posted on 16 October 2026

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Summary

As part of this apprenticeship you will provide general administrative support to Head Office. First point of contact for visitors and general enquiries via telephone or email.

Wage

£22,000 a year

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
5 days per week, 9.00am to 5.00pm, with a 30 minute unpaid lunch break. There is potential for homeworking on Fridays, providing dedicated time to focus on apprenticeship studies and the completion of the qualification.

37 hours 30 minutes a week

Start date

Thursday 19 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Office duties:

  • Answering the telephone, dealing with initial enquiries, transferring calls or taking messages as required
  • Meet and greet of internal and external visitors to the site ensuring a positive experience of Freeways
  • Internal and external conferencing support – including taking bookings and managing enquiries
  •  Administration support for internal training and conferences
  • Ordering office supplies
  • Maintaining office equipment lists and agreements
  • To ensure the Freeways contact lists are up to date
  • Deal with internal and external mail
  • Support with fire alarm testing

Admin Support:

  • Administrative support for HR, Finance and Senior Management as required
  • Manage shared email inboxes
  • Support with creating employee ID badges
  • Support the administration of internal and external training courses
  • Ensure all information is kept in accordance with Data Protection legislation, organisational policy and the requirements of confidentiality

Where you'll work

FREEWAYS
LEIGH COURT BUSINESS CENTRE
PILL ROAD
ABBOTS LEIGH
BS8 3RA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WESTON COLLEGE

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

  • You will be pursuing Administration Assistant Level 2 through Weston College
  • Receive ongoing support from a dedicated assessor through regular workplace visits
  • At the conclusion of your program, your qualification will be assessed through an End Point Assessment

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Logical

Other requirements

Ideally, you will hold a full UK driving licence and have access to a vehicle due to the rural location of the workplace. However, there are local bus routes available, so candidates who can reliably travel to and from the office using public transport are also encouraged to apply.

About this employer

Freeways is a local charity that supports adults with learning disabilities. We are a highly regarded provider of supported living services and residential care. We are passionate about helping people to become as independent as possible by supporting them to make choices, learn new skills and make links with their local community.

We are an equal opportunities employer and welcome applications from all backgrounds.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There is the possibility that, upon successful completion of the apprenticeship, the role could lead to a permanent position.

Ask a question

The contact for this apprenticeship is:

WESTON COLLEGE

The reference code for this apprenticeship is VAC2000059509.

Apply now

Closes in 16 days (Monday 2 November 2026 at 11:59pm)