Administration Assistant Apprenticeship

RH ESTATES & SOLUTIONS LTD

Wylde Green (B72 1YG)

Closes in 20 days (Thursday 5 November 2026)

Posted on 15 October 2026

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Summary

We are looking for a motivated and organised apprentice to join a busy and growing estate agency. This is an excellent opportunity for someone looking to start a long-term career in property, business administration, and customer service. You’ll be working alongside an experienced team, gaining hands-on experience

Wage

£15,600 a year

Minimum wage rates (opens in new tab)

Pay progression opportunities will be available on successful completion of the apprenticeship.

Training course
Administration assistant (level 2)
Hours
9am to 5pm Monday to Friday.

37 hours 30 minutes a week

Start date

Monday 16 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Providing administrative support to the sales and lettings teams
  • Handling customer enquiries by phone, email, and in person
  • Updating property listings and internal systems accurately
  • Preparing documents, letters, and marketing materials
  • Booking and managing appointments and viewings
  • Maintaining organised records and filing systems
  • Supporting the day-to-day running of the office

Where you'll work

5 Green Lane Shopping Centre
Wylde Green
B72 1YG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NVQ TRAINING CENTRE LIMITED

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

This apprenticeship develops the knowledge and practical skills needed to provide effective administrative support, including managing documents and records, handling correspondence, organising meetings, data entry, and using digital systems.

Learners will develop an understanding of business procedures, professional communication, teamwork, organisation, accuracy, and confidentiality, preparing them for a range of administrative roles across different
sectors.

Requirements

Essential qualifications

GCSE in:

  • Maths (grade 4)
  • English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Attention to detail
  • Communication skills
  • Customer care skills
  • Flexible
  • Initiative
  • IT skills
  • Organisation skills
  • Team working

Other requirements

Have you considered the suitability of the location, pay or hours before applying for this apprenticeship?

About this employer

An Estate Agency based in Sutton Coldfield

https://www.richmondholmes.com/site.html (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This role is ideal for someone looking to build a career within estate agency. Successful completion of the apprenticeship may lead to a permanent position with opportunities to progress into roles such as Sales Negotiator, Lettings Administrator, or Office Manager.

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

Rachel Hood

rachel@apprenticeship-centre.co.uk

0845-223 5020

The reference code for this apprenticeship is VAC2000059467.

Apply now

Closes in 20 days (Thursday 5 November 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.