Administration Assistant Apprenticeship

KLINGER LIMITED

West Yorkshire (BD4 6SG)

Closes in 28 days (Thursday 12 November 2026 at 11:59pm)

Posted on 15 October 2026

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Summary

As a Customer Service Advisor, you’ll handle inbound and outbound customer interactions, resolve queries, provide product support and promote relevant sales opportunities. Your day involves responding to calls, emails and addressing billing issues, troubleshooting problems and upselling services where appropriate.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
Shifts vary between 7.00am - 3:45pm and 8.00am - 4:45pm.

37 hours 30 minutes a week

Start date

Thursday 19 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support with the management of specified accounts
  • Support team to achieve KPIs
  • Follow up on sales enquiries from allocated customer portfolio and prepare sales quotes/proposals
  • Cross-sell Klinger products within your customer portfolio
  • Provide technical support to customers
  • Ensure on time delivery targets are met for your customers including efficient and effective communication and response times
  • Route customer complaints to the appropriate department (QC)
  • Regularly update customer details on BC365, including Sales, Procurement, Engineering and Asset Management contacts
  • Build rapport with clients efficiently and professionally to obtain relevant market information
  • Engage in and contribute to, Continuous Improvement activities within the department
  • Provide support and cover to team members
  • Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection and continuous improvement.
  • Ensure your own health and safety and that of others who may be affected by your acts or omissions.
  • Co-operate with the requirements of the Environmental, Health, Safety, and Energy management systems.
  • Co-operate with the company to enable it to discharge its own responsibilities effectively.
  • All other duties as required which may be relevant to the role, but which are not listed here.
  • Excellent communicator (written, verbal and listening)
  • Effective time management/organisational skills
  • Strong work ethic and reliability
  • Strong commercial judgement
  • Rational thinker
  • Ability to use own initiative
  • Team player
  • Self-motivator
  • Proficiency in Microsoft office packages
  • Ability to build and maintain trusted and effective client relationships

Where you'll work

The Klinger Building
Wharfedale Road
Euroway Trading Estate Bradford
West Yorkshire
BD4 6SG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MIDDLESBROUGH COLLEGE

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

  • Middlesbrough College
  • Level 2 Administration Assistant
  • Day release 1 day per week online

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Mathematics (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

KLINGER is the world’s leading developer and manufacturer of quality sealing products for the oil and gas, petrochemical, aerospace and defence, utilities, pharmaceuticals and chemical industries.

https://www.klinger.co.uk/ (opens in new tab)

Company benefits

  • Company Pension scheme
  • Cycle to work scheme
  • Free on-site parking

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available. 

Ask a question

The contact for this apprenticeship is:

MIDDLESBROUGH COLLEGE

The reference code for this apprenticeship is VAC2000059456.

Apply now

Closes in 28 days (Thursday 12 November 2026 at 11:59pm)