Apprentice Receptionist/Administrator

SOUTH WESTERN REGIONAL ASSESSMENT CENTRE LTD

Widnes (WA8 6DJ)

Closes in 7 days (Wednesday 28 October 2026)

Posted on 20 October 2026

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Summary

Join our friendly team at our Widnes Centre as an Apprentice Receptionist / Administrator, gaining practical experience while working towards a Customer Service Practitioner Level 2 qualification. You’ll develop skills in reception, customer service and administration and help make a real difference to our students. 

Wage

£24,785 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9.00 am to 5.00pm, with 0.5 hours unpaid lunch.

37 hours 30 minutes a week

Start date

Monday 30 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greet learners, staff, and visitors in a professional and welcoming manner; identify the purpose of their visit and direct them to the appropriate team member or provide assistance as required.
  • Manage incoming telephone calls, determine the nature of enquiries, and transfer calls to the relevant person promptly and efficiently.
  • Retrieve and distribute voicemail messages in a timely manner.
  • Take accurate messages and forward them to relevant team members via email.
  • Respond to general enquiries about the organisation, including providing information such as address and directions.
  • Monitor visitor access to the premises, ensuring all sign-in and sign-out procedures are followed in line with safeguarding and security requirements.
  • Receive, sort, and distribute incoming post and deliveries.
  • Manage supply orders, including placing orders, chasing outstanding items, receiving deliveries, and distributing supplies across the centre.
  • Administer petty cash in accordance with financial procedures.
  • Monitor course registers to ensure they are completed accurately and on time.
  • Support tutors with enrolling learners onto courses.
  • Assist tutors in following up with learners regarding non-attendance and absences.
  • Carry out general administrative duties, including filing, photocopying, scanning, and document collation.
  • Provide general administrative support with exam arrangements and preparation, assisting the wider team with administrative tasks during exam weeks as required.
  • Maintain and manage a central job log for ad hoc tasks requested by the team, ensuring timely completion.
  • Set up and maintain refreshment areas daily, including clearing and cleaning as required.
  • Ensure reception and communal areas are clean, tidy, and presentable at all times.
  • Undertake any other reasonable duties as requested by the management team.

Where you'll work

Victoria House
Lugsdale Road
Widnes
WA8 6DJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BMS PROGRESS LLP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

You’ll complete your training in the workplace, with full support from your training provider to help you successfully achieve your apprenticeship.

More training information

The training provider for this apprenticeship will be BMS Progress.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Patient, Calm, Understanding
  • Empathetic and respectful
  • Maintain confidentiality
  • Awareness of safeguarding

Other requirements

Our recruitment and selection practices will reflect this dedication. All successful candidates will undergo Disclosure and Barring Service (DBS) checks, along with other relevant employment screening. 

About this employer

We are a Specialist Independent College, working with young adults aged between 16 and 25 with Special Educational Needs & Disabilities (SEND) and with young adults who are 16-18 who require an alternative education provision to mainstream school or college.

https://swrac.co.uk/ (opens in new tab)

Company benefits

25 days holiday per year, plus 2 days extra for Christmas.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This apprenticeship is a great first step towards a career in customer service or administration, giving you the skills, experience and qualification to progress into future opportunities.

Ask a question

The contact for this apprenticeship is:

BMS PROGRESS LLP

Jobs@swrac.ac.uk

07803625400

The reference code for this apprenticeship is VAC2000059391.

Apply now

Closes in 7 days (Wednesday 28 October 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.