Administration Apprentice – Electoral Services
Kingston upon Hull City Council
Hull (HU1 2AA)
Closes in 15 days (Saturday 31 October 2026 at 11:59pm)
Posted on 15 October 2026
Contents
Summary
This apprenticeship offers a unique opportunity to gain hands-on experience in one of the most important functions of local government. The Team is responsible for maintaining the electoral register, electoral registration, delivering local and national elections, and helping residents participate in the democratic process.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Administration assistant (level 2)
- Hours
-
Monday to Thursday 7.5 hours, Friday, 7.00 hours.
Shifts starting and finishing times to be confirmed.
37 hours a week
- Start date
-
Monday 16 November 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Providing a high quality, comprehensive clerical/administrative service to meet the needs of Electoral Services
- Maintaining the electoral register ensuring all entries made are accurate
- Providing information to the public on matters regarding elections and electoral registration over the phone, face to face and email in a courteous and professional manner
- Operate a variety of PC based software systems - Word processing, Excel etc.
- Raising purchase orders and timely payment of invoices
Where you'll work
The Guildhall
Alfred Gelder Street
Hull
HU1 2AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KINGSTON UPON HULL CITY COUNCIL
Training course
Administration assistant (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Receive, retrieve, process, record and store information and data.
- Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
- Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
- Handle and communicate information in line with organisational policies, procedures and security requirements.
- Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and or collaboration.
- Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
- Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
- Receive, retrieve, process, record and store information and data.
- Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
- Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
- Handle and communicate information in line with organisational policies, procedures and security requirements.
- Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and or collaboration.
- Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
- Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
Training schedule
- Administration Assistant Level 2
- End Point Assessment (EPA)
- Functional Skills in maths and English if required
- Regular training and development sessions to meet the needs of the employer and the apprentice
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Friendly
Other requirements
- Successful candidate must be committed to completing the apprenticeship
- Please note your wage will be paid monthly
About this employer
Hull City Council’s Electoral Services are looking for someone to assist with the general administration duties to maintain databases, gather and record information. At Election times this is a fast paced environment therefore attention to detail and accuracy is important.
As part of the wider Governance Service, you'll also gain exposure to other areas including committee administration, scrutiny, school appeals, civic support and constitutional governance. This will provide a broad understanding of how the Council's democratic and decision-making processes operate.
Working alongside experienced officers, you'll develop practical skills in administration, customer service, communication, research and organisation, while studying towards a recognised qualification. The role provides an excellent foundation for a career in local government, elections, governance or public administration.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Opportunities to apply for jobs within Hull City Council, including those advertised as internal only.
Ask a question
The contact for this apprenticeship is:
KINGSTON UPON HULL CITY COUNCIL
Business Engagement
business.engagement@hullcc.gov.uk
01482 614 157
The reference code for this apprenticeship is VAC2000059304.
Apply now
Closes in 15 days (Saturday 31 October 2026 at 11:59pm)