IT Apprentice
Berry Group
Cobham (KT11 1JA)
Closes in 27 days (Thursday 12 November 2026)
Posted on 15 October 2026
Contents
Summary
Your main responsibilities will be IT support, providing first-line support, logging and prioritising tickets, troubleshooting routine issues and escalating when needed and helping with staff onboarding and offboarding.
- Wage
-
£20,000 a year
Minimum wage rates (opens in new tab)
£20,000 - £23,000/year
- Training course
- Information communications technician (level 3)
- Hours
-
Days and shifts to be confirmed.
40 hours a week
- Start date
-
Thursday 19 November 2026
- Duration
-
1 year 5 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- IT support. Provide first-line support, log and prioritise tickets, troubleshoot routine issues and escalate when needed. Help with staff onboarding and offboarding.
- Hardware and software. Set up and deploy laptops, desktops and mobile devices; install and configure applications; maintain accurate IT asset records.
- Network support. Assist with monitoring and connectivity troubleshooting while learning about Wi-Fi, VPNs and network infrastructure.
- Systems administration. Support user accounts and permissions, backups, updates and routine maintenance under supervision.
- Cyber security. Support security monitoring and good security practices. Identify, report and help document potential threats using the team’s procedures.
- Learning and documentation. Complete apprenticeship coursework and assessments, maintain your training portfolio and document solutions clearly.
Where you'll work
18-22 Portsmouth Road
Cobham
KT11 1JA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QA LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Requirements
Essential qualifications
GCSE in:
- 3 of any subject (grade 4+ (A* - C))
- Maths & English (grade 3+ (D or above))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
Other requirements
Cobham is your base, with travel expected across the group. During your first three months you will be based at Cobham and paired with a colleague for site visits. After six months, you can normally begin visiting sites independently, depending on your progress and readiness.
Participation in the ECOS vehicle scheme may be possible for this group role and can be discussed further.
About this employer
Berry Group (Marsh Wall Ltd) has been part of the UK automotive industry since 2007, building a reputation for delivering high standards of customer service while representing some of the world’s most respected automotive manufacturers. What began as a specialist retailer for BMW and MINI has grown into a multi-franchise retail group serving customers across London and the surrounding areas. From the beginning, the company has focused on a simple philosophy: putting customers first, investing in great people, and representing the brands it partners with to the highest possible standard.
Company benefits
Progression and pay increases depend on successful development; the pathway is a guide rather than a guaranteed promotion timetable.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Pathway potential progression:
- Cyber Security: IT Apprentice / Trainee → Cyber Security Analyst → Senior Security Engineer → IT Manager
- Network Engineering: IT Apprentice / Trainee → Junior Network Engineer → Senior Network Engineer → IT Manager
- Systems Administration: IT Apprentice / Trainee → Junior Systems Administrator → IT Systems Administrator → IT Manager
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC2000059252.
Apply now
Closes in 27 days (Thursday 12 November 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.