Administration Assistant Apprentice

ELLISON SCHOOL OF MOTORING LTD

Wellington (TA21 9JH)

Closes in 14 days (Friday 30 October 2026 at 11:59pm)

Posted on 15 October 2026

Print

Contents

Summary

Ellisons School of Motoring is a successful family-run business that continues to grow from strength to strength. Join our friendly office team and gain valuable business skills in a supportive environment. We believe in developing our people, offering opportunities to progress and build a long-term career as the business expands.

Wage

£15,184 to £24,123.58, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Salary will be reviewed on an ongoing basis and will increase accordingly as the apprentices knowledge and abilities grows into the position.  Progress and improvement will be rewarded.

Training course
Administration assistant (level 2)
Hours
Monday to Thursday 10:00-18:00. Fridays 10:00-17:00.

36 hours 30 minutes a week

Start date

Tuesday 5 January 2027

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Are you passionate about delivering excellent customer service and keen to develop your business administration skills? This Level 2 Administration Assistant Apprenticeship offers an exciting opportunity to gain experience while working towards a nationally recognised qualification.

Working as part of a friendly and supportive team, you'll develop valuable workplace skills in communication, organisation, customer service and business administration. This paid apprenticeship is ideal for a motivated individual looking to start a rewarding career and gain practical experience in a real business environment.

Key Responsibilities

  • Respond to customer enquiries by phone, email and online channels in a professional and helpful manner.
  • ssist customers with questions, requests and general support.
  • Accurately enter and maintain customer records and information.
  • Support the team in reviewing customer feedback and identifying opportunities to improve services.
  • Communicate effectively with a wide range of customers and colleagues.
  • Follow company procedures for resolving customer queries and escalating issues where necessary.
  • Contribute ideas during team meetings to help improve processes and customer experience.
  • Provide general administrative support to ensure the smooth running of the business.

Where you'll work

17 Knights Road
Chelston Business Park
Wellington
TA21 9JH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

UNIVERSITY CENTRE SOMERSET COLLEGE GROUP

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C or above or equivalent)
  • Maths (grade 4/C or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

We are a family run business that has from significantly over the last 10 years.  From starting out teaching people to drive with only 1 instructor we now teach people to drive cars, vans, lorries and coaches with plans to extend this further.  We have also grown the areas we cover from just Taunton & wellington to include from Exeter to Weston and Minehead across to Glastonbury.  There is plenty of other areas within the region that we aim to expand into which will further see the business grow.

http://www.ESofM.co.uk (opens in new tab)

Company benefits

Additional benefits are given on an individual bases in line with progress within the business.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

As a business our Ethos is to grow within. Therefore our aim is to allow career progression internally. Our current Apprentice is coming to the end of her course but will remain with us as she progresses up the ladder so this position is available to take on her work responsibilities to allow her progress. As a fast growing business that opens up the opportunity for career progression internally.

Ask a question

The contact for this apprenticeship is:

UNIVERSITY CENTRE SOMERSET COLLEGE GROUP

The reference code for this apprenticeship is VAC2000059233.

Apply now

Closes in 14 days (Friday 30 October 2026 at 11:59pm)