Apprentice IT and Digital Support Technician J3508

SOUTH WEST APPRENTICESHIP COMPANY LTD

Bristol (BS1 5UA)

Closes in 13 days (Thursday 29 October 2026 at 11:59pm)

Posted on 15 October 2026

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Summary

Are you interested in technology, enjoy solving problems and like helping people?
This is a great opportunity to start your career in IT while gaining hands-on experience within a busy and varied digital environment.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday to Thursday 8:30am to 5pm and Friday 8:30am to 4.30pm with 1 hour for lunch (unpaid).

37 hours a week

Start date

Monday 16 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

No two days will be exactly the same. You will develop your technical and customer service skills while supporting a wide range of users and technology.

Your role will include:

  • Providing first-line IT support to staff and students
  • Helping to identify and resolve IT problems and service requests
  • Setting up desktops, laptops, tablets and mobile devices
  • Supporting user accounts, including password resets and account changes
  • Helping with technology in classrooms and meeting rooms, including interactive displays, AV equipment and printers
  • Supporting Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint
  • Learning how to use device management technology such as Microsoft Intune and Autopilot
  • Installing and configuring software applications
  • Helping to maintain accurate records of IT equipment and assets
  • Recording work and updates on the ICT service desk system
  • Working with experienced colleagues and escalating more complex problems when needed
  • Getting involved in ICT projects and technology rollouts
  • Occasionally supporting other College locations when required
  • Following College requirements around safeguarding, information security, GDPR and health and safety
  • Completing your apprenticeship training and applying what you learn in your day-to-day role

Where you'll work

St. Georges Road
Bristol
BS1 5UA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF BRISTOL COLLEGE

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 to 9 (A* to C))
  • IT (grade 4 to 9 (A* to C))
  • Maths (grade 4 to 9 (A* to C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Team working
  • Initiative
  • Can manage yourself
  • Ability to deal with pressure
  • Motivation
  • Commitment
  • Common sense
  • Reliability
  • Enthusiasm

Other requirements

Passing a Disclosure and Barring Service (DBS) check.

About this employer

As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Apprenticeship Agency (FJAA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.

http://www.theswac.org.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

On successful completion of the apprenticeship, for the right candidate there could be an opportunity to progress onto further apprenticeship qualifications or a full-time role within the college.

Ask a question

The contact for this apprenticeship is:

SOUTH WEST APPRENTICESHIP COMPANY LTD

Clare Vertigen

info@theswac.org.uk

The reference code for this apprenticeship is VAC2000059231.

Apply now

Closes in 13 days (Thursday 29 October 2026 at 11:59pm)