Business & Customer Relations Apprenticeship

CATHEDRAL WHOLESALE AND EVENT LIMITED

Crook (DL15 8LA)

Closes in 17 days (Sunday 1 November 2026 at 11:59pm)

Posted on 14 October 2026

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Summary

A varied role with opportunities to learn and grow. With this hands-on role there are no two days the same. You will gain experience across customer service, sales, office administration, invoicing, order processing and warehouse support, giving you a great introduction to how a business operates.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday (37.5 hours per week). 7 hours working per day plus 30 minutes unpaid break. The opportunity of some weekend and evening work.

35 hours a week

Start date

Monday 2 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your responsibilities will include:

  • Customer service: Communicating with customers by telephone, email and face to face, providing a friendly and helpful service
  • Telesales: Supporting sales activities, contacting customers and helping to build positive customer relationships.
  • Order processing: Taking customer orders accurately and helping ensure orders are processed efficiently
  • Invoicing: Assisting with the preparation and processing of invoices
  • Warehouse support: Assisting with general warehouse-related duties as required
  • Office administration: Completing general office duties, maintaining accurate records and supporting the smooth running of the business
  • Teamwork: Working closely with colleagues across different areas of the business and helping wherever needed

Full training and support will be provided as you learn and develop in the role

Where you'll work

Brookside
New Road
Crook
DL15 8LA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERWENTSIDE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Full training and apprenticeship training will be delivered fully within the workplace, with no college release days

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade Pass/ A-C/ 9 to 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working

Other requirements

  • Must be able to travel too and from the workplace
  • Good written and verbal communication skills
  • Good time management
  • Ability to work individually and part of a team
  • Willingness to learn
  • Good organisation

About this employer

Keg wholesale company supplying kegs, cases, wines and spirits to pubs, clubs and leisure centres in and around County Durham/North
East. We manage a number of accounts through our wholesale and support with a number of events throughout the year. 


Operate out of a warehouse, yard & office.
We have a close team of 8 employees.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • The possibility of full-time employment following successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

The reference code for this apprenticeship is VAC2000059144.

Apply now

Closes in 17 days (Sunday 1 November 2026 at 11:59pm)