Apprenticeship and Qualifications Apprentice
PLATFORM HOUSING LIMITED
West Midlands, Worcester
Closes in 19 days (Wednesday 18 November 2026)
Posted on 29 October 2026
Contents
Summary
Platform Housing owns & manages 52,000 homes across the Midlands, with a portfolio that includes social & affordable rent and shared ownership houses. Platform Housing is the 7th largest housing association builder completing 1,448 new homes in 2019/20 at an investment of £258m.
- Wage
-
£24,563 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm, with a 30 minute lunch break and with some flexibility.
35 hours a week
- Start date
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Tuesday 12 January 2027
- Duration
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2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an apprentice, you will learn all about what it takes to provide effective administration and support for our Apprenticeship and Qualifications Team and the wider Learning and Organisational Development (L&OD) team.
As part of this apprenticeship, you will learn:
- To help manage our inbox.
- To take ownership of customer inquiries and act on your own initiative.
- To help you develop both written and verbal communication skills, as well as build strong relationships.
- You will also be accountable for coordinating various apprenticeship and qualification activities across the organisation, including, careers events, away days, and apprentice evaluation surveys.
Although the main part of the role is working from home, you'll need to travel and work from our Worcester or Birmingham Business Park office as needed.
Occasional travel to other external venues for events such as careers activities will also be required. Business travel costs will be reimbursed as per our Travel and Expenses policy.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Unit 1700, Solihull Parkway, Birmingham, West Midlands, B37 7YD
- 2 Central Park, Great Western Avenue, Worcester, WR5 1AQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Working within the Apprenticeship and Qualification Team, you will have the opportunity to study a Level 3 Business Administration apprenticeship qualification with Hereford and Worcester Group Training Association or similar.
You will attend 1 day a week alongside learning and working with experienced colleagues in the Apprenticeship and Qualifications Team during the remainder of the week while also working with the wider Learning and Organisational Development (L&OD) team.
Functional Skills in English and maths, if required.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 or C and above)
- Maths (grade 4 or C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
About this employer
Apprenticeships are great. We believe in their power to inspire & launch amazing careers. Our Apprentice Strategy has exciting opportunities including a variety of routes. Platform own & manage 52,000 homes across the Midlands. We make real positive difference to lives & communities. Working here is more than a job. We are about growth & ambition. We continue to develop our program & grow our own talent. Platform colleagues have a set of values, that’s what we look for in people who join us.
https://www.platformhg.com (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
It is likely that you will complete the Business Administration Level 3 qualification in 15 - 18 months and will be further supported in your learning and development with the opportunity to attend further training courses.
This is a fixed term contract but on successful completion of your apprenticeship, you will be able to apply for any related job vacancies within Platform Housing Group. If you gain permanent employment you will continue to be supported in your learning and development.
Ask a question
The contact for this apprenticeship is:
PLATFORM HOUSING LIMITED
Linda Gittings
Linda.Gittings@platformhg.com
The reference code for this apprenticeship is VAC2000059018.
Apply now
Closes in 19 days (Wednesday 18 November 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.