Medical Receptionist apprenticeship 15012

SABDEN & WHALLEY MEDICAL GROUP

CLITHEROE (BB7 9SL)

Closes in 8 days (Sunday 25 October 2026 at 11:59pm)

Posted on 15 October 2026

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Summary

The Sabden and Whalley Medical group are looking for a Medical Receptionist Apprentice to work in their Whalley Medical Centre with occasional cover at the Sabden centre. 4 days out of 5, to be  discussed at interview. Company are looking to hold interviews on Tuesday 27th October in the afternoon, times to be confirmed. 

Wage

£14,976 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

This will be dependent on experience and will be reviewed regularly

Training course
Business administrator (level 3)
Hours
Monday, 08.00-18.00. Tuesday, 08.00-18.00. Wednesday, 08.00-18.00. Thursday, day off. Friday, 08.00-18.00. One hour unpaid lunch To be confirmed at interview

36 hours a week

Start date

Monday 2 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Processing in person, telephone and online requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Providing clerical assistance to practice staff, including word/data processing, filing, photocopying and scanning
  • To act on patient requests with respect, sympathy and confidentiality
  • To deal with frustrated or upset patients in a professional manner, and to respond to any unpredictable situation that may arise

Where you'll work

42 KING STREET
WHALLEY
CLITHEROE
BB7 9SL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTH LANCS. TRAINING GROUP C.I.C.

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Face-to-face in the workplace with regular tutor visits
  • Off-the-job learning from other members of the team
  • Some online learning

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 or above)
  • Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Initiative
  • Patience

About this employer

The Medical Group deals with various patients using NHS and other services.

https://www.whalleysurgery.nhs.uk/ (opens in new tab)

Company benefits

  • 27 days + bank holidays
  • Limited parking
  • Progression opportunities
  • Blue light card

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential to move into higher roles within the practice and within NHS roles.

Ask a question

The contact for this apprenticeship is:

NORTH LANCS. TRAINING GROUP C.I.C.

Recruitment

recruitment@nltg.co.uk

The reference code for this apprenticeship is VAC2000058999.

Apply now

Closes in 8 days (Sunday 25 October 2026 at 11:59pm)