Station Garage Škoda Horsham Sales Executive Apprenticeship
MR A N & MRS R A THORPE
HORSHAM (RH12 3LP)
Closes in 20 days (Monday 2 November 2026)
Posted on 13 October 2026
Contents
Summary
Our Sales Executives are the main point of contact for customers when they arrive to view or purchase a vehicle.
We are looking for passionate, enthusiastic apprentices to join our team and help us to deliver a customer service experience that will delight our customers and encourage their continued loyalty.
- Wage
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£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.
40 hours a week
- Start date
-
Tuesday 1 December 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Every day is different within the Sales department. As a Sales Executive apprentice, some of your duties will include:
- Answering customers' eMobility queries and concerns and redirecting more complex questions to a relevant person
- Explaining the benefits of and motivation for investing in eMobility from the perspective of customers
- Offering a suitable electrified vehicle based on the customer needs
- Explain customer related information about the main components of an EV in an easy-to-understand way
- Provide consultations to customers on EV batteries and battery charging
- Explain, consult and sell battery charging at home via wallboxes prior car delivery
- Using the dealership internal systems and ordering system utilised in their relevant market
- Explain to customers vehicle production and delivery timeline for each ordered vehicle to the customer
- Provide a customer-oriented product experience and explain to a customer the full financial impact and benefits of owning and using a car
- Negotiate with customers during the sale of a vehicle
- Drawing up a new vehicle offers including, e.g. insurance, financing, trade-in, accessories, date of delivery for a vehicle ordered from the factory
- Collaborating and communicating with the wider team including workshop and management to deliver an amazing customer experience
You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic vehicles. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Sales Executive.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Where you'll work
78 BILLINGSHURST ROAD
BROADBRIDGE HEATH
HORSHAM
RH12 3LP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INSPIRO LEARNING LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Training will be delivered using a combination of virtual classroom, remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
Qualifications Received:
On successful completion of the 18-month apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):
- Customer Service Specialist Level 3
- Brand specific certifications
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4)
- Maths (grade 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
Ask a question
The contact for this apprenticeship is:
INSPIRO LEARNING LIMITED
The reference code for this apprenticeship is VAC2000058771.
Apply now
Closes in 20 days (Monday 2 November 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.