Business Support Apprentice

CHATTERBUG LIMITED

Leeds (LS14 6FD)

Closes on Sunday 15 November 2026

Posted on 12 October 2026

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Summary

An exciting opportunity to join our team as a Business Support Apprentice. You will provide reliable cross business support across Chatterbug, helping ensure agreed actions, recurring business processes, office infrastructure and operational administration are completed consistently, accurately and on time.

• Wage:

  £17,000 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday: 8.30am - 5.00pm with a 30 minute unpaid lunch break.

  40 hours a week

• Start date:

  Tuesday 1 December 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The postholder will provide the practical execution and follow through needed to keep the business moving. They'll maintain trackers and records, gather information, coordinate actions across teams, chase agreed deadlines and help turn decisions into completed activity.

• Support the effective day-to-day running of the Leeds office
• Act as a first point of contact for routine office and facilities queries
• Liaise with cleaners, confidential waste providers, maintenance contractors and other suppliers
• Arrange routine repairs and maintenance, escalating higher cost or significant issues appropriately
• Maintain office supplies and ensure essential items are available
• Maintain accurate supplier contact information 
• Support routine office health and safety and facilities admin
• Follow up outstanding facilities actions
• Support practical people and recruitment administration
• Coordinate onboarding arrangements
• Support recruitment logistics including interview scheduling, room or online meeting arrangements, candidate communications and document collation
• Route routine staff queries to the appropriate manager
• Coordinate practical offboarding actions such as equipment return, access changes and administrative checklists
• Support managers with agreed people related administration and information gathering
• Handle any employee information accessed through the role with confidentiality and discretion
• Maintain the central business calendar
• Coordinate the practical organisation of leadership, operational and external meetings
• Prepare or collate meeting papers, updates and supporting information
• Maintain agreed business trackers, registers and action logs
• Follow up agreed actions and information requests across teams
• Maintain organised electronic filing and document management systems
• Support administration relating to contracts, tenders, funding applications, mobilisation activity and priority business project
• Ensure routine business support requests and agreed actions are progressed to completion
• Log incoming complaints accurately and promptly
• Ensure complaints are routed to the appropriate owner for investigation or response
• Gather records, arrange communications and provide administrative support for complaint investigation and resolution where appropriate
• Identify overdue complaint actions and escalate
• Maintain professional and confidential communication
• Maintain records relating to key suppliers and contractors
• Coordinate routine appointments and visits
• Follow up incomplete work
• Maintain relevant documentation, invoices and service information
• Escalate issues relating to supplier performance, significant expenditure or risk
• Support periodic review of subscriptions and suppliers.
• Maintain a central register of policies and review dates
• Ensure current versions of key documents are stored and accessible
• Coordinate requests for document updates from responsible owners
• Support distribution of updated policies and organisational information
• Maintain evidence of agreed routine compliance activities
• Identify approaching deadlines and remind responsible colleagues in advance
• Coordinate recurring internal and external meetings
• Maintain meeting action logs
• Support events, webinars, training and other business activities 
• Attend meetings and record minutes, decisions and actions where appropriate, including confidential meetings where authorised, maintaining strict confidentiality and appropriate document access at all times

Where you'll work

Unit 7
Killingbeck Court, Killingbeck Office Village
Leeds
LS14 6FD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERBY BUSINESS COLLEGE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Administration qualification which will help start your career and give you an insight into the businesses processes and procedures
• Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
• Off-the-job training will follow the time allocations outlined in the Occupational Standard

More training information

• DBC Training are a multi award-winning employment and skills training provider
• We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
• https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

English and maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working
• Initiative
• Previous workplace experience
• Dealing with customers
• A proactive approach
• Confidence
• Ability to multi - task

About this employer

Chatterbug is an innovative social enterprise providing high-quality, evidence-based Speech and Language Therapy services across the UK. Our mission is to create a positive and lasting impact for children, young people, families and communities, regardless of background.

 

We invest in our people, services and community. Our team combines clinical expertise with practical tools, strong partnerships and a commitment to improving access to support for people with speech, language and communication needs (SLCN).

http://www.chatter-bug.com/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

A potential full time role in the business.

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Heather Duffield

heather@dbc-training.co.uk

07375919487

The reference code for this apprenticeship is VAC2000058528.

Apply now

Closes on Sunday 15 November 2026