IT Support Apprenticeship

LUVATA WELWYN GARDEN LTD

WELWYN GARDEN CITY (AL7 1HT)

Closes in 17 days (Tuesday 27 October 2026 at 11:59pm)

Posted on 9 October 2026

Print

Contents

Summary

Luvata is offering an exciting opportunity for an enthusiastic and motivated individual to join its IT team as an IT Support Apprentice. This role will provide hands-on experience supporting business-critical technology systems while working towards an industry-recognised apprenticeship qualification.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday. 37.5 hours per week. Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Wednesday 28 October 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will gain practical experience across IT support, Microsoft 365, cybersecurity, business applications and IT infrastructure, while receiving structured training and mentorship from experienced IT professionals.

As an IT Support Apprentice, you will:

  • Provide first-line IT support to colleagues across the business.
  • Log, monitor and help resolve IT support requests.
  • Assist with troubleshooting hardware, software, printing and connectivity issues.
  • Support the setup and deployment of laptops, desktops, mobile devices and printers.
  • Assist with user account management and new starter setup.
  • Provide support for Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive.
  • Help maintain IT asset registers, software licences and support documentation.
  • Contribute to the creation of user guides, knowledge base articles and IT procedures.
  • Support routine cybersecurity, patching and backup activities.
  • Assist with monitoring and maintaining network and infrastructure services.
  • Support business applications including Microsoft Dynamics 365 Business Central and Microsoft Power Platform.
  • Participate in IT improvement projects and testing activities.
  • Attend apprenticeship training sessions and complete all required coursework.

Where you'll work

CENTRAPARK
BESSEMER ROAD
WELWYN GARDEN CITY
AL7 1HT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

OAKLANDS COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

You will receive:

  • Structured workplace coaching and mentoring.
  • Dedicated apprenticeship training.
  • Experience supporting Microsoft 365 technologies.
  • Exposure to networking, cybersecurity and infrastructure systems.
  • Experience with Microsoft Dynamics 365 Business Central and Power Platform.
  • Development of customer service, communication and problem-solving skills.
  • Preparation for End Point Assessment and completion of an industry-recognised apprenticeship qualification.

Requirements

Essential qualifications

GCSE in:

  • English (grade Level 4-9)
  • Maths (grade Level 4-9)

Desirable qualifications

GCSE in:

ICT (grade Level 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience

About this employer

Kick-start your IT career with a global manufacturing leader! Join Luvata as an IT Support Apprentice and gain hands-on experience with Microsoft 365, cybersecurity, business systems and IT infrastructure while earning an industry-recognised qualification. If you're passionate about technology and eager to learn, this could be the perfect first step into the world of IT.

https://luvata.com/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This apprenticeship offers an excellent opportunity to develop valuable IT skills within a global manufacturing organisation. Upon successful completion, there may be opportunities to progress into a permanent IT Support or Infrastructure role within the business.

Ask a question

The contact for this apprenticeship is:

OAKLANDS COLLEGE

Will Ellis

will.ellis@oaklands.ac.uk

The reference code for this apprenticeship is VAC2000058381.

Apply now

Closes in 17 days (Tuesday 27 October 2026 at 11:59pm)