Business Administration Apprentice
BREAKWATER IT LTD
NORWICH (NR7 0TA)
Closes in 10 days (Monday 26 October 2026)
Posted on 15 October 2026
Contents
Summary
Breakwater IT are looking for a Level 3 Business Administration Apprenticeship. This apprenticeship offers an opportunity to gain a diverse range of valuable skills that will help build a successful career.
- Wage
-
£18,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
This position is office-based, with core working hours from 8:30am to 5:00pm, Monday to Friday, 37.5 hours per week.
37 hours 30 minutes a week
- Start date
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Monday 23 November 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- PO & client invoice creation and processing
- Processing supplier invoices & expenses
- Responding to invoice queries
- Answering phone queries
- Create and send client quotes
- Manage client services and billing
- Source competitive pricing and stock
- Stock control
- Manage client reporting
- Assistance in implementation of new software may be required
- Ordering hardware & software
- Registering warranties for hardware
- Booking in contractor visits when required
- Assisting directors and other members of the team in any other duties and administrative tasks
Where you'll work
20 MERIDIAN WAY
MERIDIAN BUSINESS PARK
NORWICH
NR7 0TA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SWARM TRAINING C.I.C.
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will be with Swarm Training, a national provider of apprenticeships throughout the UK. The successful candidate will work towards the Level 3 Business Administrator apprenticeship; this apprenticeship will take 18 months to complete with assessments.
The apprentice must complete a minimum of 6 hours of work each week during working hours while progressing towards their qualification. A tutor will conduct training sessions once a month, during which the apprentice will receive tasks to be completed within their working hours.
More training information
There is no set start date at present.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Problem solving skills
- Team working
About this employer
Breakwater IT are a fast-paced IT company based on Meridian Business Park on the outskirts of Norwich. We are looking for a Business Administrator to support the Directors in their duties as they look after our clients.
You will need to be good with IT and have a positive attitude towards understanding the business and helping us achieve our goals. We are looking for a quick learner and someone who can understand our processes and our client’s business. You will need to understand the products and services we sell and be able to communicate these with our clients.
https://breakwaterit.co.uk/ (opens in new tab)
Company benefits
Holiday: 25 days per annum (rising to 28 following 5 years’ service)
5% company pension contribution
Death in service insurance
Private Health Care
Complimentary fruit/nuts & beverages
Bonus Birthday Day off
Electric vehicle charge points
Cycle to work scheme
Paid staff nights/days out
Free car parking
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The role offers a full-time permanent position after the apprenticeship (depending on performance), where you can continue within the role or with possible progression.
Ask a question
The contact for this apprenticeship is:
SWARM TRAINING C.I.C.
The reference code for this apprenticeship is VAC2000058351.
Apply now
Closes in 10 days (Monday 26 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.