Apprentice Dental Receptionist
Elm Villa Dental Practice
Chesterton (ST5 7HZ)
Closes in 22 days (Friday 30 October 2026)
Posted on 8 October 2026
Contents
Summary
This is an exciting opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship. As the first point of contact for patients, the Dental Receptionist plays a key role in shaping the patient experience and ensuring the practice runs efficiently.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday 8:45am- 5:30pm
Tuesday and Wednesday 8:45am-6pm
Thursday 8:45am- 5:30pm
Friday 8:45am-5pm
1hr lunch between 1pm-2pm
40 hours a week
- Start date
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Monday 2 November 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will develop strong communication, organisation, and customer service skills while supporting both patients and the dental team.
Key duties may include:
Greeting patients warmly in person and over the telephone, ensuring a friendly and professional first impression
Managing appointment bookings, amendments, and cancellations using the practice management system
Communicating clearly with patients regarding waiting times and upcoming appointments
Ensuring patients are welcomed and checked in efficiently upon arrival
Maintaining accurate and confidential patient records on the electronic patient database
Responding to emails and telephone enquiries promptly and professionally
Booking follow-up appointments and managing recall systems for routine check-ups
Contacting patients ahead of appointments with courtesy reminders
Supporting the practice team to ensure appointment schedules remain efficient and full
Processing payments and supporting administrative tasks within reception
Maintaining a clean, organised, and welcoming reception and waiting area
Ensuring all required documentation such as treatment plans, medical histories, and forms are completed correctly
Supporting the wider team to ensure the smooth day-to-day running of the practice
Building positive working relationships with dentists, nurses, and practice staff
You will also gain an understanding of dental services offered within the practice and learn how to support patients throughout their journey.
Where you'll work
193 London Road
Chesterton
ST5 7HZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TEMP DENT DENTAL AGENCY LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Provided by Tempdent:
Level 2 Customer Service Practitioner Apprenticeship
Dental Receptionist specific training
Functional Skills (if applicable)
Flexible online delivery model
Induction and regular progress support
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
If you are successfully appointed to this position, you may be required to complete a Disclosure and Barring Service (DBS) check in line with practice requirements.
About this employer
Elm Villa is a practice committed to delivering high-quality, ethical dental care while providing the best possible patient experience. The team focuses on creating a supportive environment where staff are highly trained and patient care remains at the heart of everything they do. Their vision is to be the most trusted provider transforming dental care for the nation.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Possibility of a full time role after the completion of the Apprenticeship and progression within the practice such as Treatment Coordinator, Senior Receptionist or Practice Manager.
Ask a question
The contact for this apprenticeship is:
TEMP DENT DENTAL AGENCY LIMITED
Mary-Petra Obika
mary.obika@tempdent.co.uk
The reference code for this apprenticeship is VAC2000058061.
Apply now
Closes in 22 days (Friday 30 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.