Apprentice Hub Admin. Assitant
Leicestershire County Council
Enderby (LE19 4PG)
Closes in 18 days (Sunday 25 October 2026)
Posted on 7 October 2026
Contents
Summary
Leicestershire County Council is seeking an organised and proactive HUB Admin Assistant to join our Adult Learning Service. This is an excellent opportunity for someone who enjoys working in a busy environment, providing high-quality administrative support and excellent customer service.
- Wage
-
£26,853 a year
- Training course
- Business administrator (level 3)
- Hours
-
The post requires out of hours cover and you must be available to work up to a maximum of 2 evenings a week and up to 8 Saturdays per annum.
37 hours a week
- Start date
-
Tuesday 1 December 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide comprehensive administrative support to teams and managers
- Manage correspondence, emails, telephone calls and face-to-face enquiries professionally and efficiently
- Maintain accurate records, databases and filing systems
- Enrol learners in line with funding guidance and service procedures
- Support examination delivery, including invigilation, learner registration and certificate claims
- Process payments, cash, invoices and other financial documentation accurately and within agreed timescales
- Support meetings, including arranging meetings, taking notes and producing minutes
- Ensure compliance with council policies, procedures, data protection and confidentiality requirements
- Build positive working relationships with colleagues, partners, learners and members of the public
Where you'll work
Enderby Adult Learning Centre
Townsend Road
Enderby
LE19 4PG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEICESTERSHIRE COUNTY COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
Other requirements
An enhanced DBS check is required for this post.
About this employer
Leicestershire County Council
Leicester Road
Glenfield
LE3 8RA
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
As a Business Support Administrator, you will play a vital role in supporting the day-to-day operations of the service, ensuring administrative processes run efficiently and effectively.
Ask a question
The contact for this apprenticeship is:
LEICESTERSHIRE COUNTY COUNCIL
Zoë Davies
zoe.davies@leics.gov.uk
(0116) 305 2449
The reference code for this apprenticeship is VAC2000057941.
Apply now
Closes in 18 days (Sunday 25 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.