Apprentice Administrative Assistant

Bristol NHS Foundation Trust

Bristol (BS10 5NB)

Closes in 12 days (Monday 19 October 2026)

Posted on 7 October 2026

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Summary

A great opportunity to join a brand new team and develop a career in healthcare across a number of administrative roles, including Medical education, Library, Systems support, Operational facilitation, and many more. The Administrator will be an important member of our Learning and Workforce Development team at Bristol NHS Foundation Trust.

• Wage:

  £25,760 a year

  Minimum wage rates (opens in new tab)

  Banding salaries for this role is between £25,760-£27,476

• Training course: Business administrator (level 3)
• Hours: Monday to Thursday. Shift pattern example: 8.00am - 4.00pm/8.30am - 4.30pm.

  30 hours a week

• Start date:

  Tuesday 1 December 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Providing high-quality administrative support, including managing correspondence, telephone enquiries, post, document scanning and the production and distribution of simple reports.
• Organising meetings, including booking rooms, preparing agendas and papers, coordinating attendance, taking accurate minutes and maintaining action logs.
• Identifying scheduling conflicts or administrative issues, taking appropriate action or escalating where necessary.
• Maintaining divisional records and data systems, ensuring information is accurate, up to date and handled in accordance with Trust policies, Information Governance requirements and GDPR.
• Supporting roster administration for senior nursing staff, ensuring records are maintained accurately and submitted within payroll deadlines. 
• Providing administrative support to service improvement initiatives and divisional projects, including monitoring actions, maintaining documentation and coordinating meetings.
• Assisting with HR-related activities, including supporting investigations and formal meetings through minute-taking and administration of confidential documentation.
• Managing and prioritising a busy workload, using initiative to resolve routine issues and contribute to the continuous improvement of administrative processes and services.
• Maintaining confidentiality, professionalism and high standards of customer service whilst supporting the Senior Management Team and wider Division.

Where you'll work

Southmead Hospital
Westbury on Trym
Bristol
Bristol
BS10 5NB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BRISTOL NHS FOUNDATION TRUST

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Training will take place at the workplace, with lessons monthly at our Learning and Research building in Southmead Hospital, with one to one tutor support as required.
• 12 weekly reviews with line manager and training provider to review progress in line with the apprenticeship standard.

Requirements

Essential qualifications

GCSE in:

• English (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

About this employer

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

https://www.bristolft.nhs.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There could be opportunities to progress after completion of this apprenticeship.

Ask a question

The contact for this apprenticeship is:

Bristol NHS Foundation Trust

Georgina Holman

Georgina.holman@nbt.nhs.uk

01174140820

The reference code for this apprenticeship is VAC2000057937.

Apply now

Closes in 12 days (Monday 19 October 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.