Apprentice Administrative Assistant

Bristol NHS Foundation Trust

Bristol (BS10 5NB)

Closes in 12 days (Monday 19 October 2026)

Posted on 7 October 2026

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Summary

A great opportunity to join a brand new team and develop a career in healthcare across a number of administrative roles, including Medical education, Library, Systems support, Operational facilitation, and many more. The Administrator will be an important member of our Learning and Workforce Development team at Bristol NHS Foundation Trust.

• Wage:

  £25,760 a year

  Minimum wage rates (opens in new tab)

  Banding salaries for this role is between £25,760-£27,476

• Training course: Business administrator (level 3)
• Hours: Monday to Thursday. Shift pattern example: 8.00am - 4.00pm/8.30am - 4.30pm.

  30 hours a week

• Start date:

  Tuesday 1 December 2026

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Demonstrates a polite and helpful manner when dealing with colleagues and visitors.
• Communicates clearly and courteously by telephone, email, and in person.
• Responds to straightforward queries and refers more complex issues to senior staff.
• Supports a positive and respectful environment where learners feel supported and confident to approach staff in an open and welcoming manner.
• Support a range of colleagues across the learning and development department, including interactions with a cross-section of managers within a matrix structure.
• Directs staff or visitors to appropriate contacts when required.

Professional knowledge and expertise

• Provides basic administrative support under supervision.
• Familiarity with office procedures (training provided if needed).
• Able to use simple digital systems for data entry and filing.
• Understands the need for confidentiality and follows guidance.
• Able to work across a variety of tasks and different points of development and with varying deadlines.

Problem solving and decision making

• Uses available instructions and guidance to respond to routine queries.
• Refers non-standard issues to senior colleagues promptly.
• Organises simple tasks and checks own work for accuracy.
• Signposts a range of enquiries, seeking ways to improve and increase knowledge.

Planning and coordination

• Plans and prioritises own daily tasks with guidance.
• Able to respond appropriately to peaks of work activities, by prioritising and organising own workload.
• Assists with booking rooms or arranging meetings.
• Monitors shared inboxes and forwards messages as directed.
• Prepares basic documents such as letters or forms.
• Supports general administrative duties as directed by the line manager.

Practical and technical skills

• Ability to physically and safely operate tools and equipment required for the learning environment, when appropriate. (e.g. Moving equipment (laptops, projectors, mannequines,
  boxes of handouts, etc.) to training rooms.
• Setting up the training rooms - Moving furniture in training rooms as required, setting up projectors.
• Demonstrates safe use of office equipment in line with health and safety policy and procedures.
•  Indirectly contributes to patient/client care by ensuring timely delivery of training and development for colleagues involved in direct patient care.
• Provides reassurance or basic information to patients, relatives, or carers during incidental contact across the Bristol NHS Group.

Service development and improvement

• Follows all relevant policies and procedures.
• Provides feedback on processes when asked.
• Supports the implementation of new processes and procedures within the department.
• Ensure compliance with organisational standards in daily tasks.

Finance and resource management

• Uses office equipment responsibly and reports faults.
• Assists with ordering supplies when requested.

Where you'll work

Southmead Hospital
Westbury on Trym
Bristol
Bristol
BS10 5NB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BRISTOL NHS FOUNDATION TRUST

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Training will take place at the workplace, with lessons monthly at our Learning and Research building in Southmead Hospital, with one to one tutor support as required.
• 12 weekly reviews with line manager and training provider to review progress in line with the apprenticeship standard.

Requirements

Essential qualifications

GCSE in:

• English (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

About this employer

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

https://www.bristolft.nhs.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There could be opportunities to progress after completion of this apprenticeship.

Ask a question

The contact for this apprenticeship is:

Bristol NHS Foundation Trust

Georgina Holman

Georgina.holman@nbt.nhs.uk

01174140820

The reference code for this apprenticeship is VAC2000057792.

Apply now

Closes in 12 days (Monday 19 October 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.