Operations Administrator Apprentice

CALL SYSTEMS TECHNOLOGY LTD

BOREHAMWOOD (WD6 3SJ)

Closes in 23 days (Friday 6 November 2026 at 11:59pm)

Posted on 14 October 2026

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Summary

The Operations Administrator provides strong administrative support to ensure smooth office operations, accurate documentation, and effective coordination across teams. This role focuses primarily on administration, client account support, and supporting the Operations team with day-to-day business coordination.

Wage

£18,000 a year

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday 09:00am - 17:30pm.

37 hours 30 minutes a week

Start date

Monday 9 November 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide day-to-day administrative support to the Operations Manager and team and wider business
  • Maintain databases, spreadsheets and details on the CRM system with high accuracy.
  • Generate sales returns, quotes and sales orders, and deal with email orders and enquiries.
  • Make calls to stakeholders, both internal and external (clients, suppliers) to check progress of equipment or parts.
  • Booking in and processing returned equipment, and ensuring credits are processed.
  • Liaising with Sales, Logistics, Production, Warehouse, and Engineers for relevant information to service customer requirements.
  • Review all installation delivery notes to completion, highlighting any further actions required.
  • Gain an understanding of, and provide administrative support for, ISO accreditation and sustainability requirements
  • Maintain accurate digital/physical filing systems, including version control for key documents
  • Support onboarding administration (forms, access requests, document packs, checklists)
  • Ad hoc administrative tasks to assist the Operations Manager as may be required

Where you'll work

UNIT 240
CENTENNIAL PARK CENTENNIAL A
ELSTREE
BOREHAMWOOD
WD6 3SJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ISALES ACADEMY LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

An apprenticeship includes regular training. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

College or training organisation
ISALES ACADEMY LIMITED.

Your training course
Business administrator.

Equal to Level 3 (A level).

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Patience

Other requirements

Must live within a reasonable commute to the office in Elstree, Hertfordshire.

About this employer

Call Systems Technology (CST) leads in wireless communication technology and critical alert software solutions. We provide paging systems, two-way radios, critical alarms, call button solutions and our Gen2 monitoring software to an impressive international client portfolio ranging from leading supermarkets, hotels & resorts and restaurants to global investment banks, entertainment venues and sports stadiums.

http://www.call-systems.com (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Further opportunities within the business.

Ask a question

The contact for this apprenticeship is:

ISALES ACADEMY LIMITED

The reference code for this apprenticeship is VAC2000057751.

Apply now

Closes in 23 days (Friday 6 November 2026 at 11:59pm)