Farm Shop Assistant Apprentice
MR BENJAMIN JOHN FIELD & BETHANY JAYNE TIMMINS
The Cedar Barn Dovecliff Road (DE13 0DJ)
Closes in 23 days (Sunday 29 November 2026)
Posted on 6 November 2026
Contents
Summary
The ideal position for someone looking to pursue a career in a retail and customer facing roles.
- Wage
-
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday, Wednesday, Thursday & Friay, 8.50am - 5.30pm.
30 hours a week
- Start date
-
Monday 30 November 2026
- Duration
-
1 year 1 month
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Gardens at Stretton are looking for someone to work 8.50am - 5.30pm, Monday, Wednesday, Thursday and Friday.
Main duties include stock checking and replenishing, serving cakes, cutting cheese at the deli, quality checking on the fruit and veg, general housekeeping and cleaning during the day and at closing time and serving on the till.
They are looking for someone friendly and approachable in nature, who can build a rapport with the customers, as they have many regulars, and someone who is pro-active and has initiative, to know what needs doing rather than having to be continuously prompted, or looks for things to do when things are quiet.
Where you'll work
The Cedar Barn Dovecliff Road
DE13 0DJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKERN LODGE LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- Level 3 Apprenticeship in Customer Service
- Functional Skills in Maths & English if required
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Presentation skills
- Team working
- Physical fitness
About this employer
The Gardens has always been a family run business in different shapes and sizes. Our Father started working on the family farm of which he took over. This very farm and our family values is what makes us who we are today, and without our past, we certainly could not bring you the future – The Gardens at Stretton. Built on our Fathers dream, The Gardens is our greatest and proudest achievement. With out garden centre ,full of vibrant seasonal plants and supplies; Café overflowing with fresh bakes sweet treats; and Farm Shop sourcing all the best produce that the midlands has to offer. We hope it brings you just as much joy as it bring our family!
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There will be the opportunity of a full time position upon successful completion of your apprenticeship.
Ask a question
The contact for this apprenticeship is:
SKERN LODGE LIMITED
Karen Wick
karen.wick@skernskills.co.uk
01237 809469
The reference code for this apprenticeship is VAC2000057655.
Apply now
Closes in 23 days (Sunday 29 November 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.