Housing Management Assistant Apprentice

MARAMA CARE PVT LTD

Plymouth (PL4 0SJ)

Closes in 24 days (Friday 30 October 2026 at 11:59pm)

Posted on 6 October 2026

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Summary

Join our team as a Housing Management Assistant Apprentice and kick-start your career in property and housing management! This paid apprenticeship offers a fantastic opportunity to gain hands-on experience in managing housing services, supporting tenants, and developing essential administrative skills. 

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Housing and property management assistant (level 2)
Hours
Monday - Friday 8.00am - 4.00pm.

37 hours 30 minutes a week

Start date

Monday 2 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To complete a Level 2 Housing Management Apprenticeship
  • Provide excellent customer service by addressing any concerns or questions from staff or clients
  • Be able to use the electronic recording system
  • Create spreadsheets and other documents using Excel, Microsoft word and other programmes
  • Collaborate with other team members to enhance overall efficiency and planning of maintenance schedules, including working with Landlords and other contractors
  • Complete meter readings, Health & Safety, Fire safety audits if required
  • Maintain accurate records of maintenance activities and repairs performed
  • Completing grant and benefit application forms
  • Build relationships with Plymouth City Council, regarding housing benefit and council tax
  • Analyse and monitor utility bills and payments
  • Understand compliance issues and laws around housing
  • A proactive attitude towards problem-solving and maintenance
  • To take part in any training / supervisions / appraisals when requested by Marama Supported Living

Where you'll work

Poseidon House
Neptune Park
Plymouth
PL4 0SJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING CURVE GROUP LIMITED

Training course

Housing and property management assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
  • Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
  • Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
  • Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
  • Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
  • Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
  • Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
  • Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
  • Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Training schedule

  • 1-1 sessions with your tutor 
  • No college release day
  • Online sessions 
  • Functional Skills if required

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental

Other requirements

You must hold a full UK driving licence and have access to your own vehicle.

About this employer

Marama Care provides personal care, supported accommodation and enablement for service users who are vulnerable as a result of various conditions and impairments.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Opportunity for full time role upon completion.

Ask a question

The contact for this apprenticeship is:

LEARNING CURVE GROUP LIMITED

Abbie Peters

abbie.peters@learningcurvegroup.co.uk

The reference code for this apprenticeship is VAC2000057605.

Apply now

Closes in 24 days (Friday 30 October 2026 at 11:59pm)