Apprentice Operations Administrator

BLUEKONG NETWORKS LIMITED

Reading (RG7 5AH)

Closes in 27 days (Tuesday 3 November 2026 at 11:59pm)

Posted on 6 October 2026

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Summary

Join our operations team as an Apprentice Operations Administrator. Support our Partner Manager, onboard engineers onto Bluekong Go, and give administrative support across projects and service delivery while gaining a Level 3 qualification.

Wage

£19,000 a year

Minimum wage rates (opens in new tab)

  • 16-18 year old's = £10.43 per hour, £365 per week, £19,000 per year
  • 19-20 year old's = £10.85 per hour, £379 per week, £19.747 per year
  • 21+ year old's = £12.71 per hour, £444 per week, £23,132 per year
Training course
Business administrator (level 3)
Hours
Monday – Friday, 9am – 5pm with one hour for lunch.

35 hours a week

Start date

Wednesday 4 November 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You'll work closely with our Partner Manager and Operations Teams to keep projects and service delivery running smoothly.

  • Day to day you'll guide new engineers through onboarding onto Bluekong Go
  • You'll check their details and documents
  • Update records and trackers
  • Handle emails and calls, and help schedule work
  • You'll also prepare simple reports
  • Chase information
  • You will play a key part in how our engineers and partners work with us

Where you'll work

11-13 High Street
Theale
Reading
RG7 5AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administrator Level 3
  • End Point Assessment
  • Monthly Tutor/Assessor Sessions
  • Work-Based Training

Requirements

Desirable qualifications

GCSE in:

  • English (grade 9-4 (A*-C))
  • Mathematics (grade 9-4 (A*-C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Initiative
  • Outlook, Word & Excel Required
  • Written & Spoken Communication
  • Accurate Data Entry
  • Reliable & Punctual
  • Friendly & Professional
  • Eager to Learn

Other requirements

Candidates must be:

  • Confident using a computer, including email, Microsoft Word and Excel (or similar applications)
  • Have clear written and spoken communication, including over the phone
  • Good organisation and the ability to manage several tasks at once
  • Accurate data entry and record keeping
  • No previous experience needed – full training will be provided

Personal qualities required, in more detail:

  • Organised, reliable and punctual, with good attention to detail
  • Friendly and professional when dealing with engineers, partners and colleagues
  • Keen to learn, able to use their initiative and enjoys working as part of a team

Reality check:

  • The role is mainly computer-based and detail-focused, and you’ll often be juggling requests from different teams at the same time, so staying organised is important

 

About this employer

BlueKong Networks is an international technical engineering services provider delivering end-to-end next-generation IT and network services through a worldwide reach of accredited and experienced professionals. Our model connects businesses with the people needed to install, maintain, upgrade, support, and decommission their technology environments.

With over 2,000 Network and IT engineers positioned across 150+ countries, we combine global reach with in-country delivery. That helps reduce travel costs and headcount, prevent multiple partner outsourcing, and lower the risk of infrastructure penalties.

http://bluekongnetworks.com (opens in new tab)

Company benefits

All off-the-job training for this apprenticeship will take place within paid working hours. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

 

No training facility travel required, all apprenticeship training will take place at BlueKong Networks in Theale, Reading, RG7 5AH.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

On successful completion of this apprenticeship (21-Months) there is the potential to progress into a permanent Operations Administrator role, with opportunities to develop further into areas such as, partner management, engineer onboarding, project coordination or service delivery.

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Linsay Narborough

linsay.narborough@intecbusinesscolleges.co.uk

01788 514 276

The reference code for this apprenticeship is VAC2000057518.

Apply now

Closes in 27 days (Tuesday 3 November 2026 at 11:59pm)